Great platform for voice applications and increased self service.
July 25, 2019
Great platform for voice applications and increased self service.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureEngage
Genesys Engage is our Telephony platform for all our call centers. We use it for all our voice applications and as our routing engine to manage call traffic to our call centers.
- Our GVP applications are stable and work very well.
- Our routing engine also works well.
- Call center associates seem to be happy with the WDE interface.
- The Genesys platform is really complex. It has a lot of moving parts which makes it hard to support sometimes.
We have used the Aspect platform before. It was also a good platform but as an application developer, I believe the Genesys platform is more versatile and allows us to do more.
- We might use the Genesys platform for call recording in the future as well.