Genesys Pure Engage is the future
Overall Satisfaction with Genesys PureEngage
We are using Speech Miner for speech analytics. We use Genesys to provide insights on data we acquire, to improve the customer experience. and elevate our team members.
Pros
- Quick support
- Quick implementation
- Scalability is easy
Cons
- SLA on submitted tickets
- A better customer experience for clients
After using genesys it’s like comparing a Tesla to any other EV, just not fair to others cuz Genesys is so good.
- Predictive routing using AI
- Predictive forecasting using AI
- Biometric verification
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