Overall Satisfaction with Genesys PureEngage
We are using Speech Miner for speech analytics. We use Genesys to provide insights on data we acquire, to improve the customer experience. and elevate our team members.
After using genesys it’s like comparing a Tesla to any other EV, just not fair to others cuz Genesys is so good.
- Predictive routing using AI
- Predictive forecasting using AI
- Biometric verification
The experience has been really good. Genesys listens to us and helps us find the right solutions or directs us to the right people. The Support community is great.