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Genesys Pure Engage is the future
June 12, 2019

Genesys Pure Engage is the future

Alexander Le | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys PureEngage

We are using Speech Miner for speech analytics. We use Genesys to provide insights on data we acquire, to improve the customer experience. and elevate our team members.
  • Quick support
  • Quick implementation
  • Scalability is easy
  • SLA on submitted tickets
  • A better customer experience for clients
After using genesys it’s like comparing a Tesla to any other EV, just not fair to others cuz Genesys is so good.
  • Predictive routing using AI
  • Predictive forecasting using AI
  • Biometric verification
The experience has been really good. Genesys listens to us and helps us find the right solutions or directs us to the right people. The Support community is great.

Genesys Multicloud CX (discontinued) Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
10
Multichannel integration
10
CRM software integration
Not Rated
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated