Empower your Enterprise through PureEngage: The Gateway of Knowledge for All-Things Genesys
September 16, 2019
Empower your Enterprise through PureEngage: The Gateway of Knowledge for All-Things Genesys
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Engage (formerly PureEngage)
Genesys Engage is used for downloading new application versions, downloading user guides for various applications, creating trouble tickets and for interacting with the Genesys community.
- I like the Dashboard where the key features that I use are available in easy to read links.
- There is a wealth of Genesys application and framework knowledge available through Genesys Engage. Things I never even thought to ask about are covered in a complete user manual, installation manual and sometimes troubleshooting or development manuals.
- The latest software applications are available for download, with easy to find release documentation—a must-read for upgrade projects!
- The Knowledge search has a low hit score when looking for specific errors or application configurations. It would be great if error message phrases were indexed to the correct instruction manual.
- I get excited to read about user issues that were resolved, and I am really glad that Engage is including those incidents. However, too many times I find unanswered issues or issues with solutions having an inadequate explanation.
- The Genesys community offers a wide range of engagement possibilities from problem resolution to training to network collaboration. We hope to get more people engaged in that space.