Get Satisfaction Review from a Former Community Manager
Jenna Forstrom | TrustRadius Reviewer
July 30, 2014

Get Satisfaction Review from a Former Community Manager

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Get Satisfaction

Get Satisfaction was used to help users manage their finances better using Adaptu. It was used primarily by the marketing department, but it was also used to help make product development decisions as well.
  • Connected to Salesforce.
  • Allowed users to share their solutions as well.
  • Lets companies designate employees on the platform.
  • You have to pay more for better users experiences.
  • The ability to merge and classify issues was a bother.
  • Would have liked more options when it comes to customization.
  • Better customer service.
  • Increase feedback.
  • Increased engagement with users.
The company using Get Satisfaction is no longer in business.
It is best for product feedback and collecting testimonies.