Item: GiveSmart by Momentive
Rating: 7
Author: Verified User

Overall Satisfaction with GiveSmart

Use Cases and Deployment Scope

Givesmart has been used as a primary online fundraising tool. We create personalized donation landing pages for donors from different companies and accept online credit card donations. We also use Givesmart to collect pledges from donors and transfer them to our internal database.

Pros and Cons

Pros

Flexible and extensive form creation allows for complex logic of fields on the forms
Relatively low transaction fees
Responsive customer support

Cons

Inability to map complex forms to sync automatically with Salesforce
Unintuitive reporting tool

Return on Investment

Increased fundraising revenue
Improved internal efficiency

Usability

It's mostly intuitive to new users, but some of the functionality may not be obvious.

Support Rating

Customer support was quick to response to restore lost access to the system. The issue was resolved in a timely manner.

Key Insights

Do you think GiveSmart by Momentive delivers good value for the price?

Yes

Are you happy with GiveSmart by Momentive's feature set?

Did GiveSmart by Momentive live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GiveSmart by Momentive go as expected?

I wasn't involved with the implementation phase

Would you buy GiveSmart by Momentive again?

Yes

Likelihood to Recommend

Givesmart can fit companies that don't require extensive data collection at the stage of donation, but want to maintain automatic transfer of data to the database. If the organization needs to create complex forms and collect multiple layers of data, automatic transfer of data may not be possible.

Comments

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Good Entry Value