Overview
What is GiveSmart?
GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The…
A Great software with Great service.
GiveSmart is User Friendly, Efficient and Cost-Effective!
Good program that needs a little development
A must have in the world of social media
GiveSmart allows donors to Give Smartly
Great Service with Great Support!
A great platform, especially for those looking to leave legacy systems
User Friendly platform for someone who wears lots of hats
Happy with our experience!
GiveSmart Thoughts
Great value, GiveSmart a try!
Good Entry Value
Empowering Effective Fundraising with Seamless User Experience, Exceptional Service, and Valuable Data Analytics
Good product
Awards
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Reviewer Pros & Cons
Pricing
What is GiveSmart?
GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The platform…
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Demos
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GiveSmart?
GiveSmart is an online fundraising and donor management platform designed to elevate fundraisers. From mobile-friendly silent auctions to dynamic peer-to-peer events and guest management to donor engagement, the solution helps to turn mission into something that moves donors.
The vendor states that their software has helped thousands of nonprofits raise $6.2+ billion. The full GiveSmart suite of solutions and expert support helps exceed fundraising, event, and donor management goals, and helps users focus resources and make an impact all year round.
GiveSmart Screenshots
GiveSmart Video
GiveSmart Integrations
GiveSmart Competitors
GiveSmart Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Canada, United States |
GiveSmart Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(184)Attribute Ratings
- 7.9Likelihood to Renew7 ratings
- 9.1Availability2 ratings
- 9.1Performance2 ratings
- 8.5Usability143 ratings
- 7.1Support Rating143 ratings
- 8.2Online Training1 rating
- 8.3Implementation Rating5 ratings
- 9.1Configurability2 ratings
- 9.1Product Scalability2 ratings
- 4.5Ease of integration1 rating
- 9.1Vendor pre-sale2 ratings
- 9.1Vendor post-sale2 ratings
Reviews
(1-25 of 144)Now that I am comfortable with it, I like it
- data review
- help chats
- call customer service
- mobile use
A Great software with Great service.
- The event pages are excellent. They offer just the right amount of flexibility while making sure the user gets a clean experience. My only qualm with them is that they are housed on the GiveSmart URL and there is no way to house them on our URL.
- It processes payments smoothly and efficiently with no hassle for donors.
- It has some basic reporting on campaign transactions.
- It has some very solid P2P fundraising features.
- Their customer service team does an excellent job of working with clients (Shoutout to our amazing Customer success manager Carissa Jay!).
- It doesn't have a Mailchimp integration which is an unfortunate downside for us.
- The ticketing and check-in feature is painfully slow when trying to check people into an event. This is true even with fast wifi/data.
- Text to Give
- Allowing the option to pay a total sum on a payment plan - Recurring Gifts
- Allowing a payment plan without the need to set up an account and login
- The option to report total dollars on a fiscal year basis, not only calendar year would be so helpful.
- The option to view how many total payments are remaining on a total sum/pledge - currently it only shows based on what is remaining per calendar year.
Good program that needs a little development
- Silent Auction Management
- Seamless credit card processing
- Need option to link different bank accounts--currently only one can be used
- Batch reporting--hard to match bank deposits to items paid
- Navigation within the program is not user friendly
- Auto response customization could be improved
A must have in the world of social media
- Creates easy to use text to give codes
- Automatically acknowledges donor gifts
- Creates messaging to use with donors
- The limits on number of donor emails should be larger at the initial level
- Ability to link directly with social media
GiveSmart allows donors to Give Smartly
- Customizable Forms
- Able to integrate with other programs
- Customer Service
- There are a couple fields on the forms that are permanent. Would be helpful to make them optional.
- A mobile app
- The manage columns section could be easier to use, ie drag and drop
Great Service with Great Support!
- Their site is very organized and easy to navigate.
- They offer in-person support when we host our fundraising events.
- They offer flexible payment options and help keep track of fulfilled and unfulfilled payments.
- It might be helpful for to have 2 support representatives at large events instead of one.
- I wish I could click on the batch report and it would give me the option to download the CSV report specific to that batch (instead of having to look for it in another location on the site).
Our previous vendor was very static, visually unappealing, and lacked a great deal of overall flexibility and did not allow us to do Days of Giving at all. Using Givesmart has given us both flexibility and powerful reporting, as well as the ability to create and use the gift and registration forms we need when we need them with a minimum of fuss.
- Image integration with gift form for visual appeal
- Flexibility for public-facing fund names and donor options
- Customizable forms and response emails to donors and staff
- Reporting ouputs are overly complex
- Two different kinds of searchable reporting, which could be combined into one
- user friendly platform
- Ability to create professional looking landing pages
- Easily track and manage donations for particular purposes.
- Adding the ability to make notes on a donor's profile.
- Allowing text messages to be a bit longer
- Allow the dashboard to be more customizable
Happy with our experience!
- Easy to create and design an event website.
- Easy to create multiple campaigns at once.
- Donation forms are straight forward.
- Integrate the peer-to-peer functionality better into the event page home page.
GiveSmart Thoughts
- Aesthetic
- Easy to use platform
- Well-rounded information about the company and how to use the site
- Cost
- More options for style
Great value, GiveSmart a try!
- Stops fraudulent transactions
- Easy reporting
- Customization
- There are not a lot of bells and whistles
Good Entry Value
- Flexible and extensive form creation allows for complex logic of fields on the forms
- Relatively low transaction fees
- Responsive customer support
- Inability to map complex forms to sync automatically with Salesforce
- Unintuitive reporting tool
Empowering Effective Fundraising with Seamless User Experience, Exceptional Service, and Valuable Data Analytics
- The platform itself is incredibly user-friendly.
- It facilitates seamless transitions.
- It provides comprehensive reporting and analytics.
- I would like a little more functionality with the fundraising thermometer.
Good product
- report feature to pull data
- easy to navigate
- easy to sign on
- In my experience, recurring gifts not easy to see if a user changed the dollar amount
- In my experience, if a user gives multiple gifts it's not always clear
Happy with GiveSmart
- Highly organized
- User friendly website
- Creative
- Updating the site’s graphics to look more modern
- Limited number of site background images
- As a backup, would like a Save button so I’m assured the edits were received
- Very easy to use
- The technical support is outstanding
- In my experience, Our account rep is pretty much MIA. I rely on tech support when I have questions
- I believe The account rep should be recommending classes when there are software updates
- I believe The archive function should allow you to see forms/campaigns but not allow you to change them. Right now when you 'archive' something, it disappears, I've found.
- Using auction item description and uploading photos in GiveSmart is easy.
- GiveSmart allows us to reach a larger audience to bid on auction items.
- GiveSmart also offers on-site support at an event, which we utilized.
- GiveSmart has a great telephone training team!
- I suggest making auction item revenue vs. attendance revenue easier to distinguish.
Givesmart Usage for the last couple of Months
- Registration
- Mobile Experience
- Integration with other formats
- Design of website
- not user friendly
Great features to easily share with many at a time.
- Event registration
- Mass texts to groups
- Text to give is simple and user friendly
- The menu is not user friendly for finding WHERE to create a specific event or payment form
- Customer service online is not the best, but sending an email to them works wonders.
- Menu explanations for certain parts of the software
Not a great fit for small organizations.
- Customizable donation forms
- Quick payment processing
- Large learning center and numerous webinars
- More ways to accept payments (ACH, Venmo)
- Integrations with their CRM, QuickBooks
- Donor portals for donors to be able to change donation dates, contact information, and donation amounts on their own
- Better tech support
- Better customer support from sales rep
The plus side is they make everything very customizable for you, and you are able to make donation pages, events, etc., look, feel, and act like you want them to. In my opinion, that is also the downside. There are a million different places where you have to add text, choose colors, etc. It requires a full-time position to do it all. I am a one-person fundraising team with a full-time job elsewhere. I don't have the time to learn everything. It is just too much for a small organization.
A smart choice for nonprofits
- Support - Extremely responsive
- GiveSmart Fundraise - Attractive interface for users
- GiveSmart Events - Easy-to-use Auction features
- The resources provided online are overwhelming. Would be nice if there was a downloadable reference guide.
- The video tutorials need to be updated and it would be great if they were "chunked" to take viewers to the section they need, without watching or fast-forwarding through sections that are not needed.
- Contracts should include some personalized training. It actually might help you "sell" the $200/hour training if people saw how useful it is. It would have been helpful to have someone provide an overview of the features and vocabulary.
- Calling everyone "users" is confusing. Consider calling staff "users" and everyone else can be donors or guests.
- It would be helpful to be able to include hyperlinks in the text when creating Fundraisen activity landing pages.
GiveSmart has the goods!
- Campaign Set up
- Recurring Giving
- Reporting
- Financial Reconciliation reports
- Integrations
- Design
From MobileCause to GiveSmart
- Allows for the donor to easily include the credit card processing fees in their donation.
- Easy for the donor to enter their information and process their gift quickly.
- Easy to export information from GiveSmart/MobileCause.
- When selecting fields for exporting, it would be nice to see the form name attached to the field name. We have multiple forms and some of the field names are the same/similar from form to form. It's almost impossible to tell which field belongs to which form.
- Since GiveSmart merged with MobileCause, we are having difficulties paying our quarterly fee via credit card. We have signed up for this process a few times but still have issues getting our payments properly (and timely) processed like we did before the merge. (Our payments were automatically processed with MobileCause but it's been difficult, almost impossible, to get this process set-up with GiveSmart, even though they now offer it.)
- Hearing from our account rep every now and then would be nice.
I think that they are great for online donation forms, event sign-up forms, and survey forms. They are pretty easy to create and maintain.
Good technology, poor execution
- Silent Auction
- Use of QR codes
- Customer Service
- Functionality