GiveSmart

Makes money transactions easy and less stressful

Checking out a guest at the end of the night was a little tricky the first time using the program, but overall the program is user friendly.

Seems like most of the time you have to pay extra for more support. Webinars are good for ideas, but don't go in depth as must as I would like

GiveSmart is fantastic for non-profits to run events, both in person and virtually. You are able to reach more people with texts and emails, which are super easy to send. The online options allows you to reach more people.

GiveSmart's platform is user friendly overall. We have had a few times when the platform has been down, or extremely slow, which negatively impacted our event and frustrated our users.

The staff at GiveSmart is great to work with. The assistance they provide in getting our events set up is valuable. They are responsive to calls and emails. When we have had in person events, the Event manager and staff have always been amazing!

GiveSmart is a great tool when using a "giving thermometer" for a specific campaign.

Very user-friendly and easy setup of campaigns.

The chat customer service staff was very helpful. Customer Account managers are very helpful and friendly.

GiveSmart is great for large events with auctions.

It is very straightforward and easy to use as an organization.

The support is very responsive. It is available to help with any and all questions.

We have used GiveSmart for both virtual and in-person events, and it has been highly effective. They used to send staff to assist with your events, which was extremely helpful to us, but I'm told that the pandemic has taken away this element from their service offerings. We find the software very easy to use and understand and the reporting is also user-friendly.

Very easy to use and implement! User friendly for sure!

Help support is very responsive. There have been A LOT of staffing changes over the years, so it's not always clear who your contact is.

GiveSmart is good for events over one hundred people at which you expect guests to donate throughout their time there. For us, that includes galas and golf tournaments. These events have multiple revenue streams; GiveSmart grants the opportunity to browse all those ways to give in one place.

We do not utilize GiveSmart for our Walks, which are peer-to-peer affairs. GiveSmart is beginning to create the capacity for peer-to-peer fundraising within its campaigns, but our walk process involves so much management and so many teams that we need a platform that can more seamlessly accommodate all of those in a broader fashion.

To echo points made earlier in this review, this is GiveSmart's competitive advantage. Our donors, who might or might not be technologically savvy, can usually navigate the site with ease from the links texted to their phones. On the backend, usability is a little less seamless, but we can almost always find what we are looking for.

The customer and technical support team is great! This year, we had a question about vanity URLs. While we were not able to do what we had hoped, the team was helpful in connecting us to the people who had a straight answer for us. The onsite staff have always been competent and concerned with our overall fundraising goals.

I would recommend it for the type of fundraising events we hold. It is a complex system and takes some time to figure out. They have an extensive resource section and their on-line help is available 24/7 which makes a huge difference.

It is a complex system and takes awhile to figure out all of its features.

Support is available 24/7. Our Customer Representative was very responsive, answered questions quickly, and checked in regularly. There are a wide variety of webinars available which were also very helpful.

I have only used GiveSmart for our annual gala and it met our needs. It made check in/check out easy. All report options were extremely helpful.

GiveSmart was fairly easy to use. It was easy to upload auction item images. I was able to go through the check out process by viewing the tutorials available.

I was able to get the answer to any questions quickly through the live chat feature.

I find GS to be extremely helpful for our large event, managing over 200 guests and their purchases and donations. We have not used it for smaller events, because it hasn’t seemed worth it due to the fact that our people like to register by mail and directly through the website. I have not found a quick and seamless way to correlate that information, so I have not made that leap. We do hope to utilize the platform this year for the first time to do online peer-to-peer fundraising. I know it is something they do, but we have not used it yet.

GiveSmart has been pretty easy to use, and grows easier every year we use it. Their support is generally pretty good, getting back to us on the same day nearly every time— sometimes in minutes. I like the fact that their follow-up is thorough and that they are always looking to improve, asking for suggestions. As technology becomes more user-friendly, so does their site.

When we have been able to have our event in person, there has always been a GiveSmart representative on-site to help our guests and users to navigate the system. While we were online during Covid, our interactions with them via phone, email, and zoom were seamless. A representative always got back to us within the day. I would recommend GiveSmart to anyone doing a large online event.

Great for virtual events. Easy to share on social media. Easy to set admin privileges. I would not use it for peer to a peer unless you have a large following already. The flat rate was very attractive for our small organization. The reports were amazing. The reports gave us very useful information that we will refer to for our next event.

As mentioned before, easy to use, great training videos, and excellent customer service. The app was very user-friendly as well. Most people had nothing but positive feedback on the end-user side of the platform. Clear instructions on how to bid for items were clearly explained as well. Even if you had to cancel a bid it was quick and efficient.

Questions were quickly answered. The demo was excellent and explained our options clearly. We had a slight issue with a banking issue but GiveSmart worked with us and it went smoothly. I never had any issues with the support. Highly recommend it, this include phone calls and email messages. I was really appreciative of their quick response to my questions.

I recommended it to another small nonprofit and they felt for the price they didn't have enough event support to use the display tools as well as they wanted. I agree it's costly to have an event rep, and right now they won't even come in person. By the time you have a dedicated rep involved you have done 90% of the work yourself and checked in with your general rep. We agreed the support feels lacking - makes it hard to recommend again.

It is fairly straightforward and has many tutorials and videos. It works well for ticketing and events. It has shortfalls in payment features - the lack of accepting user orders paying by check is a lot of work for us. So set up is easy, reports are great, integration for user data and payment options not optimal. Support could be better all-around (call center, rep, and event).

I have had to leave messages for the 24/7 call center when I have an issue or sit and scroll through the help center and sometimes that's fine but other times you just need quick guidance. Rep takes days to respond to emails. Our day of staff we are paying extra for shows up in the last week when 90% of the work is done and I'm not sure where the value is.

Wish when we move into our new database CRM for this info to sync with our Fundly Non-Profit Easy system.

Find it very easy to use except for when you forget your login and trying to bid last minute.

Most of my experience was helpful, but the person sent in person our first year changed everything last minute showing up, and the other items we sold that night were half of what we raised. I was not there to tell her we will not change everything and so impacted our bottom line.

We looked into competitive applications and feel that we have made a good decision based on the competitive pricing, the customer service, the ease of use for the organization and the constituents. We are glad to know there may be a way to integrate GiveSmart into our SalesForce platform.

I only left off a small amount of a scale of ten to indicate that flexibility in some fields for buttons such as "Donate an Item" and "We welcome donations" be editable by the user.

The personal support by the representatives like Amy Henninger and the IT department support by chat and email has been terrific. We are all pleased with the positive, solution-driven support we have received.

GiveSmart is definitely well-suited to our Live and Silent Auctions. The items are easy to read and there is plenty of room to add photos. The text messages sent to our audience are timely and informative. The ticketing system works well for the manager who runs that part.

For all the previous reasons mentioned - auction item clarity, ticketing function, timely messaging.

I have found that whenever I have had a question or problem I have been able to get support either by phone or online. I appreciate that the support is always very responsive and knowledgeable. They are always patient with my questions and make sure I get the answers I need.

I've only used it last year for our two golf events, and I feel it was well suited for those. This year we will use it for golf and gala events.

I like how we can build our event needs using the software. I would like to see the "Oh Snap" issue resolved and and easier sign-up/sign-in process simplified.

The support team is very responsive and helpful.

Absolutely suited for auctions and purchasing tickets for events. Not suited or appropriate for peer-to-peer fundraising.

It's pretty straight forward to use. Very easy to learn and master.

Answer questions quickly and offer support at events which is always welcomed and appreciated.

I have only used it for one event but it was perfect for our needs.

It was simple to integrate all of your needs onto your fundraising site.

The staff was very helpful as were the webinars on how to customize and optimize your experience.

I have older people as part of our organizations that can be challenged with technology and even they have no issues in using GiveSmart.

Again. this is one of the strong points.

GiveSmart is well suited for all types of fundraising events. It does lack some capabilities with data integration for donor databases.

Some additional customization on the homepage would be useful such as event description.

The answering service is not always prompt in returning messages.

GiveSmart is well suited for fundraising events that heavily rely on online auctions or raffles. It allows users to easily interact with the system online via computer or smartphone. It would be less appropriate for employees that did not trust entering credit card information online or did not have a smartphone.

You do need some knowledge of HTML coding in order to utilize the site to it's fullest potential. It was helpful that GiveSmart provided and still provides webinars on best practices. It allows use to learn from others.

Dealing with random customer support was AWFUL. However, reaching out directly to staff within GiveSmart allowed us to have a few challenges solved. At one point it took over 24 hours for customer support to return our request for help.

GiveSmart is easy to use and ideal for virtual events and can be used for in-person events to manage the silent auction, seating charts, and check-in to the event. Being able to use the platform for unlimited events within the contract year is very useful and being able to add other users and volunteers for different levels of access is helpful as well.

I have a design background, but overall, the platform is simple to use and set up a campaign. The live chat has been very helpful when I have needed guidance or help to try to set up a section of the campaign. I will be exploring more areas of what GiveSmart offers and how best to incorporate into our upcoming events.

Our direct account manager has been very helpful with questions and demos to explain the different areas we can take advantage of. As I mentioned previously, live chat has been a great resource and all I have interacted with have been very knowledgeable. The chat transcript that is emailed is excellent for future reference.

GiveSmart is a great option for organizations like ours with events that include multiple elements and allow our committee access to building their part (i.e., silent auction items and bourbon pulls). Quick text-to-give campaigns are easy to run through GiveSmart too.

Not everything is intuitive, customizable, or easily found, even in the resources. However, overall it's fairly user-friendly.

Every time I've used online support, it's been a great experience. The webinar offerings for increased learning and ideas are wonderful, especially for an organization like mine, that's still new and we're building our fundraising and event offerings.

Great for small shops and helps to leverage productivity, especially in planning and executing a fundraising event. It helped us sell tickets, sell auction items, track donations and sponsorships in real-time. We would have liked to seen batch loading of data (gifts, tickets, auction, etc.) availability into Salesforce, as this would have saved a lot of time.

It performed well for us in almost all aspects. We were able to see the status of gifts and sponsorships in real time, which was a huge help. We also could review results easily after the event, which helped with analysis and will be critical in planning for next year.

I would say the support was very good, we generally got questions answered in a timely and productive manner. The representatives were professional, and most had a good knowledge of the product and were able to solve whatever problems we had relating to our project. We also found that the support staff understood what we were doing and helped to streamline their answers for the best results.

Overall, it has been extremely successful for us on many levels. It was our first experience using this type of service and we are most satisfied.

Easy to use and I am NOT tech savvy!

Very user-friendly and I am NOT technology savvy! We have had a very good response for donors trying to make donations. We used it for our appeals, Giving Tuesday and random donations via our website.

Fundraising, silent/live auctions, ticket sales are all appropriate. Less appropriate would be for accounting purposes or very small fundraisers.

It is very easy for users to navigate. Admin training is simple & direct.

The live chat has been extremely useful. For more in depth questions or getting the campaign set up our customer services rep is quick to respond.