GiveSmart

I think GiveSmart is fine to use with younger donors but with older donors we sometimes have issues with them remembering how to login

Probably my favorite aspect of GiveSmart Fundraise is how easy it is to make excellent event fundraising pages that are easy to navigate. The text to give and mobile responsiveness of the event pages and forms is excellent. The analytics are there but don't expect anything more than basic campaign tracking, but it is effective. The point-of-service credit card donation app is effective and generally works smoothly.

If you are looking for simple online forms that are user friendly to set up and also user friendly for the donor/client, this is the software for you.

It is definitely well suited to fundraising and the silent auction functionality is great. In my experience, the event side needs work to be more user friendly.

GiveSmart is terrific for creating fundraising text to give codes for multiple chapters or fundraising teams. The platform is easy to use. If you plan to use it as a donor database, it has not proven to replace the need for an in-house database and we have not been able to link it to our existing database.

You can basically make any form with any fields you need. The sky is the limit on what you can do with it. We have yet to run into an issue where GiveSmart is unable to create a form that we need. I do think extracting the data to a spreadsheet is a bit cumbersome. The manage columns area is where there could be some improvement. It would be nice to extract it right to an excel file as opposed to a csv file.

I really like that they send out representatives to our events to help facilitate staff/volunteer training and to help troubleshoot any issues. It makes a huge difference having someone there vs having to make a call and be on hold. I love this service and cannot speak highly enough about it.

Givesmart is an excellent tool for those looking to make their first transition from older legacy products to a flexible, appealing, easy-to-use gift form and registration form system. The ways to customize gift and registration forms are endless, the outputs (while very complex) contain literally all of the information a user could ever need, and the ability to text donors straight through the system provides a great way to continue to engage past donors and collect new ones.

GiveSmart works great as a fundraising platform. Making everything very simple to use and allows our workers to save time actually talking with donors and pointing them to the things we have created.

GiveSmart has been a great choice for our organization and has allowed us to combine campaigns in ways we haven't been able to do so before. We have enjoyed the peer-to-peer capabilities as well as the donation forms, and the website is user-friendly and easy to navigate. So far we have successfully run several campaigns through the platform and have been satisfied with our experience.

If you are a well-funded organization, it is a great platform.

This is a basic webservice that suits our non profit needs. There is no max amount of users, which is a nice feature. My whole team has access and can download the customizable reporting. Customer support is readily available, if you find yourself in need of having any questions answered.

Givesmart can fit companies that don't require extensive data collection at the stage of donation, but want to maintain automatic transfer of data to the database. If the organization needs to create complex forms and collect multiple layers of data, automatic transfer of data may not be possible.

Based on its features and capabilities, GiveSmart is well-suited for charity galas and auctions, virtual fundraising events, and peer-to-peer fundraising. It may be less appropriate for small-scale or informal fundraising, for nonprofits with limited tech infrastructure, or nonprofits with specific customization needs.

Easy to pull reports and import data. I don't believe it is clear on a donors record where they have multiple donations; they are grouped together.

Overall, GiveSmart is user-friendly and worth the investment when the event needs all aspects to the program.

We use GiveSmart for text-to-donate.

GiveSmart is best suited for events with an auction. It's less appropriate for something like a 5K.

It seems like a good all-inclusive option for doing a fundraising event. I wouldn't use it unless there were a specific event, though, because it is not particularly user friendly

We are a church and it fills many gaps for us. Over the years, we have expanded the usage. We are a leader in our industry, and many newer institutions seek guidance from us. Just yesterday, I gave the information about GiveSmart (formerly MobileCause) to a growing ministry. Some parts are very easy to use - mass texts.

The company seems slow to progress with any changes customers ask for. I feel the lack of concern and contact I have had with the company has really left a bad impression on our organization. I contacted our sales rep a couple of years ago with a need, only to find out she had moved to a different position months prior, and we had a new contact. There was never any contact with us to let us know, in my experience, there was never an introduction with the new rep. I have never been able to get ahold of our new rep on the phone, nor has she ever responded to the voicemails I left. I only will get responses by email. We have never had any contact outside of contract renewal time to see if everything is ok, check to see if new features might apply to us. I never get any contact from the company as to new features, or what is happening, all I get are emails about webinars. When I raised concerns we had over a year ago in regards to functionality and things our donors were asking about, in my experience, there was no conversation about if they might implement these needs, if there was a workaround, or if they even took our thoughts as important. In my experience, when they were merging from Mobile Cause to GiveSmart, I kept waiting and being told they were going to have a CRM, which they knew was a HUGE need for us. Months of waiting later, I learn that, in fact, the CRM will not be part of what we have, but a stand-alone product and won't even integrate together. I just constantly shake my head at this company.

The plus side is they make everything very customizable for you, and you are able to make donation pages, events, etc., look, feel, and act like you want them to. In my opinion, that is also the downside. There are a million different places where you have to add text, choose colors, etc. It requires a full-time position to do it all. I am a one-person fundraising team with a full-time job elsewhere. I don't have the time to learn everything. It is just too much for a small organization.

When GiveSmart is integrated with a CRM, it is a great platform for events, crowdfunding, and online fundraising. I have not had the opportunity to use the GiveSmart CRM, but I would imagine it would be a powerful combination to have all three platforms working together seamlessly.

GiveSmart is great for Galas/Auctions and other special event fundraisers and is one of the more easy platforms I have used in terms of set up and functionality.

I can only speak to the MobileCause side, which worked great. Since the merge, things have continued to function well like before, but I noticed the admin side of things (billing, help, etc.) from GiveSmart could be handled better.

I think that they are great for online donation forms, event sign-up forms, and survey forms. They are pretty easy to create and maintain.

Well suited for non-profits, however it's less appropriate as an all-encompassing platform. I would definitely suggest it for silent auction management.