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GiveSmart

GiveSmart

Overview

What is GiveSmart?

GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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DB
Doug Belisle
Executive Director
Good Neighbor Homeless Shelter (Non-profit Organization Management, 11-50 employees)
Verified User
Executive in Other
Non-profit Organization Management Company, 1-10 employees
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Pricing

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GiveSmart

GiveSmart

N/A
Unavailable

What is GiveSmart?

GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The platform…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.givesmart.com/plans/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

A Tour of GiveSmart

givesmart.wistia.com
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Product Details

What is GiveSmart?

GiveSmart is an online fundraising and donor management platform designed to elevate fundraisers. From mobile-friendly silent auctions to dynamic peer-to-peer events and guest management to donor engagement, the solution helps to turn mission into something that moves donors.

The vendor states that their software has helped thousands of nonprofits raise $6.2+ billion. The full GiveSmart suite of solutions and expert support helps exceed fundraising, event, and donor management goals, and helps users focus resources and make an impact all year round.

GiveSmart Screenshots

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GiveSmart Integrations

GiveSmart Competitors

GiveSmart Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, United States

Frequently Asked Questions

GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The platform also integrates technology from Community Brands brand Gesture to provide a comprehensive suite of services. GiveSmart replaces the former 501 Auctions, a platform to support charity auctions, mobile bidding, and general event management with automation for nonprofit fundraising.

OneCause, Greater Giving, and Eventbrite are common alternatives for GiveSmart.

Reviewers rate Usability highest, with a score of 8.5.

The most common users of GiveSmart are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(198)

Attribute Ratings

Reviews

(1-25 of 149)
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March 25, 2024

Good Software, GREAT service.

DB
Doug Belisle
Executive Director
Good Neighbor Homeless Shelter (Non-profit Organization Management, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
The support is excellent once you get in touch with someone. It's not as easy or as fast to get in touch with a person as I would like it to be, especially in an emergency. That being said, we never waited days; someone from support was usually in touch with us within a few hours. However, once you are in contact with a support representative, they are incredibly helpful and knowledgeable.
March 15, 2024

Givesmart is Getting Smarter!

Verified User
Executive in Other
Non-profit Organization Management Company, 1-10 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
5
As mentioned before I feel like I am referred to different people/places a lot. I would like to be able to get answers in one place. The Events Chat feature I have had mixed results with. Sometimes the chat is not picked up and then I get an email with a resolution, and other times it is picked up and not resolved. As I am doing more within the system, there seem to be little glitchy things - and honestly my best support has been GOAT Events - who we contract with for GiveSmart support the day of an event.
February 26, 2024

A true one stop shop.

EN
Elizabeth Nesi
Technology and Innovation Coordinator
Metropolitan Golf Association Foundation (Non-profit Organization Management, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
I've had a few questions that needed immediate answers. The chatbot was used, and I had someone working with me almost immediately, which allowed us to solve our issues quickly without notice.
July 21, 2023

A Great software with Great service.

Verified User
Employee in Marketing
Non-profit Organization Management Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
The customer support and success team is fantastic! Even through a merger, they have done an excellent job of continuing to care for clients to make sure we have everything we need. Our customer success manager Carissa is fantastic and has done an incredible job helping us through the complexities of our account.
July 18, 2023

Good program that needs a little development

Verified User
Executive in Professional Services
Non-profit Organization Management Company, 1-10 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
4
When we were sold the program, we were told that we would have 24/7 customer support. The first time I tried to contact support outside of business hours, I didn't reach anyone and they never returned my messages. When we set up a time to talk to customer support on a broader range of issues, they were responsive.
July 17, 2023

Great Service with Great Support!

Verified User
Administrative Assistant in Corporate
Non-profit Organization Management Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
From my experience, your support team was very polite, respectful and wonderful to be around. I really enjoyed their company and I felt that they balanced work and getting to know our staff very well.
July 15, 2023

Great value, GiveSmart a try!

BC
Brandy Coppini
Manager of Pledge Services
United Way of Greater Rochester and the Finger Lakes (Non-profit Organization Management, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
There are a lot of options for getting support. The site offers frequently asked questions and the answers to those. Plus there is an opportunity to call for an immediate response. There is even an opportunity for emergency (weekend or after hours) support that is available. Although I have never had to use that feature.
July 15, 2023

Good Entry Value

Verified User
Administrator in Information Technology
Non-profit Organization Management Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
Customer support was quick to response to restore lost access to the system. The issue was resolved in a timely manner.
July 14, 2023

Happy with GiveSmart

Verified User
C-Level Executive in Corporate
Events Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Support Rating
8
Email replies sometimes take longer to get a reply. When I call directly, I’ve always had an agent able to assist
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