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GiveSmart

GiveSmart

Overview

What is GiveSmart?

GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The…

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Learn from top reviewers

Easy to use for galas and auctions!

Rating: 10 out of 10
October 2, 2024
IncentivizedVetted ReviewVerified User
My non-profit uses GiveSmart for our annual fundraising gala. We use it to create the website for the event utilizing the features of ticket/sponsorship purchases and auction ...
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Bunny Rosenberg
Director - Marketing
Director of Marketing & Communications
Muttville
GiveSmart5 years of experience

Penny for your thoughts

Rating: 5 out of 10
September 26, 2024
IncentivizedVetted ReviewVerified User
We use GiveSmart as a donor platform and to assist us with event and auction management.
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Verified user
C-Level Executive
GiveSmart2 years of experience

GiveSmart is a Smart Choice for Schools

Rating: 10 out of 10
September 24, 2024
IncentivizedVetted ReviewVerified User
Our advancement department uses GiveSmart Furndraise, Events and Donor CRM to implement and track all of our fundraising events and donations. We like how he different element...
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Jenny Donato
Employee - Other
Advancement Assistant
St Joseph Catholic School
GiveSmart2 years of experience

GiveSmart Gets the Job Done

Rating: 7 out of 10
September 23, 2024
IncentivizedVetted ReviewVerified User
Our organization uses GiveSmart for our in-person event in Chicago, which sees about 500 guests per event. The main reasons we chose GiveSmart over other technology options ar...
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Verified user
Project Manager
GiveSmart3 years of experience

GiveSmart Review

Rating: 6 out of 10
September 19, 2024
IncentivizedVetted ReviewVerified User
We utilize GiveSmart for all of our online fundraising and donation forms. This includes regular one-time donations, recurring donations, crowdfunding, virtual food drives and...
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Verified user
Director
GiveSmart5 years of experience

GiveSmart.

Rating: 7 out of 10
September 19, 2024
IncentivizedVetted ReviewVerified User
We use it for event registration and auction/paddle raise events, where we want people to swipe a credit card at check-in to make gifts.
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Verified user
Employee
GiveSmart3 years of experience

GiveSmart does well for our non-profit needs.

Rating: 8 out of 10
September 19, 2024
IncentivizedVetted ReviewVerified User
I work for a non-profit organization that holds a large fundraising event each year. GiveSmart is excellent software for us because it gives us a central location for event ti...
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Verified user
Employee
GiveSmart4 years of experience

GiveSmart Review

Rating: 6 out of 10
September 19, 2024
IncentivizedVetted ReviewVerified User
The main issue we have is that you do not have tap to pay technology. We've been told it's coming for the past two years but we have yet to see it come to fruition. The Ipads ...
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Verified user
Contributor
GiveSmart2 years of experience

Non-profit Fundraising Review.

Rating: 7 out of 10
September 19, 2024
IncentivizedVetted ReviewVerified User
We use GiveSmart as an event/donation platform for our annual gala and fundraising events. The platform assists with guest registrations and check-ins, donations leading up to...
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Verified user
Employee
GiveSmart1 year of experience

Website donations and event software integrates with MIP.

Rating: 6 out of 10
September 17, 2024
IncentivizedVetted ReviewVerified User
It is used to power our online donations through our website, and we use it for donor reports. We also began using their auction/events software. We've used it for one event s...
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Verified user
Director
GiveSmart6 years of experience

GiveSmart Won't Disappoint!

Rating: 10 out of 10
September 16, 2024
IncentivizedVetted ReviewVerified User
At my organization, we use GiveSmart to create event pages for two of our largest development events each year, our golf tournament and our Gala, as well as for one of our lar...
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Maddy Lamers
Administrator - Marketing
Development and Communications Associate
Angel Foundation
GiveSmart3 years of experience
Verified on LinkedIn

GiveSmart is Smart!

Rating: 10 out of 10
September 12, 2024
IncentivizedVetted ReviewVerified User
GiveSmart made it easier to process our charitable donations. The ability to produce and use the sites for each event streamlined our process and make it easier for us to focu...
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Verified user
Employee
GiveSmart3 years of experience

GiveSmart Review

Rating: 7 out of 10
September 10, 2024
IncentivizedVetted ReviewVerified User
We use it for our events platform. It is very hard to separate reports out for specific types of giving. For example, there is not a report that will list the donations and fe...
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Verified user
Employee
GiveSmart4 years of experience

Review

Rating: 6 out of 10
September 10, 2024
IncentivizedVetted ReviewVerified User
Fundraising events. Check-in & Check-out auction items, raffle tickets
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Verified user
Executive
GiveSmart9 years of experience

GiveSmart helps make your work easier!

Rating: 10 out of 10
August 16, 2024
IncentivizedVetted ReviewVerified User
We used GiveSmart to track and acknowledge donors, pull reports and more. Because the database was so easy and intuitive to use it made that duty so much easier. With GiveSmar...
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Verified user
Employee
GiveSmart3 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Bunny Rosenberg
Director of Marketing & Communications
Muttville (Non-profit Organization Management, 11-50 employees)
Verified User
C-Level Executive in Other
Non-profit Organization Management Company, 11-50 employees
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Pricing

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GiveSmart

GiveSmart

N/A
Unavailable

What is GiveSmart?

GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The platform…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.givesmart.com/plans/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

167 people also want pricing

Alternatives Pricing

Microsoft Cloud for Nonprofit (discontinued)

Microsoft Cloud for Nonprofit (discontinued)

Free
What is Microsoft Cloud for Nonprofit (discontinued)?

Microsoft for Nonprofit was a bundle of nonprofit-specific applications, advanced training benefits, and technical support that is no longer available.

NationBuilder

NationBuilder

$35
per month
What is NationBuilder?

NationBuilder is a content management software offering from NationBuilder.

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Product Demos

A Tour of GiveSmart

givesmart.wistia.com
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Product Details

What is GiveSmart?

GiveSmart is a full-suite online fundraising, event, and donor management platform designed to elevate fundraisers. From mobile-friendly silent auctions to dynamic peer-to-peer events and guest management to donor engagement, the solution helps missions to motivate donors.

The vendor states that their software has helped thousands of nonprofits raise $7.5+ billion. The full GiveSmart suite of solutions and expert support helps exceed fundraising, event, and donor management goals, and helps users focus resources and make an impact all year round.

GiveSmart Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

GiveSmart Integrations

GiveSmart Competitors

GiveSmart Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States

Frequently Asked Questions

GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The platform also integrates technology from Community Brands brand Gesture to provide a comprehensive suite of services. GiveSmart replaces the former 501 Auctions, a platform to support charity auctions, mobile bidding, and general event management with automation for nonprofit fundraising.

OneCause, Greater Giving, and Classy are common alternatives for GiveSmart.

Reviewers rate Usability highest, with a score of 8.3.

The most common users of GiveSmart are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(218)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Customer Support: Users have appreciated the responsive and supportive customer support provided by GiveSmart, noting the team's helpfulness during onboarding and event management.

Ease of Use: Many users have highlighted the platform's user-friendly interface, intuitive design, and streamlined processes for setting up events, managing auctions, and processing donations.

Text to Give Feature: Users have found the Text to Give feature to be particularly useful as it offers convenience for donors to contribute easily. This feature also allows for recurring gifts without requiring an account creation. The seamless integration of this functionality has been positively acknowledged by reviewers for its impact on fundraising efforts.

Lack of Integration Between GiveSmart Events and Fundraise: Users have expressed dissatisfaction with the incomplete integration and differing merchant fee processing methods between GiveSmart Events and GiveSmart Fundraise platforms, hindering seamless operations for those utilizing both services simultaneously.

Confusing Crowdfunding Options: Reviewers find the setup and customization of different crowdfunding options perplexing, particularly in distinguishing between team and individual funding processes, leading to inefficiencies in fundraising campaigns.

Challenges in Communication Processes: Users have mentioned difficulties in streamlining communication tasks within the system, from emailing receipts to sending auction donor thank-yous en masse. This highlights a need for enhanced communication features to simplify these processes effectively.

Reviews

(1-25 of 164)
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Easy to use for galas and auctions!

Rating: 10 out of 10
Incentivized
October 02, 2024
BR
Bunny Rosenberg
Director of Marketing & Communications
Muttville (Non-profit Organization Management, 11-50 employees)
Vetted Review
Verified User
GiveSmart
5 years of experience
Support Rating
9
In previous years we haven't always had adequate support but this year GiveSmart really helped in the way we needed to and was super responsive.

GiveSmart Gets the Job Done

Rating: 7 out of 10
Incentivized
September 23, 2024
Verified User
Vetted Review
Verified User
GiveSmart
3 years of experience
Support Rating
8
Support is generally pretty quick and efficient via the chat function. Unfortunately, most of the instances where I've reached out to support, the answer is that the functionality I'm asking for doesn't exist. The support techs always try to find a workaround, but there isn't always one to be had.

GiveSmart Review

Rating: 6 out of 10
Incentivized
September 19, 2024
Verified User
Vetted Review
Verified User
GiveSmart
5 years of experience
Support Rating
9
Overall, the support team has been very helpful and responsive. Especially in the earlier days of adoption, our team had a lot of questions, and GiveSmart's customer support team was always attentive and solutions-based. When we first got set up, there were some difficulties with the data import process and integration with our main CRM, but they were able to help create solutions for the most part.

GiveSmart.

Rating: 7 out of 10
Incentivized
September 19, 2024
Verified User
Vetted Review
Verified User
GiveSmart
3 years of experience
Support Rating
7
I've had problems a few times—even when I explain a problem in detail with screenshots, they don't understand. Once, I got bad information, which ended up making things worse. But it's been good more often than not.

GiveSmart Review

Rating: 6 out of 10
Incentivized
September 19, 2024
Verified User
Vetted Review
Verified User
GiveSmart
2 years of experience
Support Rating
10
Customer support is probably the best feature of GiveSmart. We had a large fundraising event last month and I was working on the weekend before it and had some issues. Support was available during the day on the weekend and were able to help with the issues I was experiencing. They were fast to respond.

Non-profit Fundraising Review.

Rating: 7 out of 10
Incentivized
September 19, 2024
Verified User
Vetted Review
Verified User
GiveSmart
1 year of experience
Support Rating
5
We contacted support for clarification on distributions and reporting, and we continued to get escalated. However, we never had our questions answered or resolved, which was a bummer. Other members have contacted support for other reasons and received the help they needed.

GiveSmart Won't Disappoint!

Rating: 10 out of 10
Incentivized
September 16, 2024
ML
Maddy Lamers
Development and Communications Associate
Angel Foundation (Non-profit Organization Management, 11-50 employees)
Vetted Review
Verified User
GiveSmart
3 years of experience
Verified on LinkedIn
Support Rating
9
I have reach out to GiveSmart for support, and I have found their responses to be very timely and very helpful. Overall, they have solved the issues I have been experiencing. I did a 9 as the rating because there was one occasion on which I reached out to support and found my experience lacking. I was conversing with them for over 30 minutes and I ended up solving my problem because they were not listening, but that was the only experience I had like that.

GiveSmart is Smart!

Rating: 10 out of 10
Incentivized
September 12, 2024
Verified User
Vetted Review
Verified User
GiveSmart
3 years of experience
Support Rating
8
Could be better about how to videos and step by step instructions

GiveSmart Review

Rating: 7 out of 10
Incentivized
September 10, 2024
Verified User
Vetted Review
Verified User
GiveSmart
4 years of experience
Support Rating
6
Some customer service support people give different solutions when asking how to run reports. It would help if they all had the same training and gave the same solution.

GiveSmart helps make your work easier!

Rating: 10 out of 10
Incentivized
August 16, 2024
Verified User
Vetted Review
Verified User
GiveSmart
3 years of experience
Support Rating
5
When I did have to reach out for support it was not always easy to get ahold of anyone to help. There were also times when I did get help where I struggled to understand and be understood. Not a language barrier, but more of a not understanding what my problem was. I am not sure if it was a problem on my end or on theirs, maybe both, lol.

A Great software with Great service.

Rating: 5 out of 10
Incentivized
June 24, 2024
Verified User
Vetted Review
Verified User
GiveSmart
2 years of experience
Support Rating
9
The customer support and success team is fantastic! Even through a merger, they have done an excellent job of continuing to care for clients to make sure we have everything we need. Our customer success manager Carissa is fantastic and has done an incredible job helping us through the complexities of our account.

GiveSmart Review

Rating: 6 out of 10
Incentivized
May 23, 2024
JH
Jaz Henn-Robinson
Program Manager
Chair-ity, Inc. (Non-profit Organization Management, 1-10 employees)
Vetted Review
Verified User
GiveSmart
1 year of experience
Support Rating
9
I have had a pleasant experience with the support staff. I had some cover photos for event pages that would not upload for whatever reason, and they were able to figure it out on their end for me. I've also had them help with changing volunteer access. The only time the support was unhelpful was when it came to the credit card swipers. There was just not much they could tell us and my hunch is that it was a wifi problem, which is not GiveSmart's fault.

Good Software, GREAT service.

Rating: 9 out of 10
Incentivized
March 25, 2024
DB
Doug Belisle
Executive Director
Good Neighbor Homeless Shelter (Non-profit Organization Management, 11-50 employees)
Vetted Review
Verified User
GiveSmart
8 years of experience
Support Rating
8
The support is excellent once you get in touch with someone. It's not as easy or as fast to get in touch with a person as I would like it to be, especially in an emergency. That being said, we never waited days; someone from support was usually in touch with us within a few hours. However, once you are in contact with a support representative, they are incredibly helpful and knowledgeable.

Givesmart is Getting Smarter!

Rating: 6 out of 10
Incentivized
March 15, 2024
Verified User
Vetted Review
Verified User
GiveSmart
2 years of experience
Support Rating
5
As mentioned before I feel like I am referred to different people/places a lot. I would like to be able to get answers in one place. The Events Chat feature I have had mixed results with. Sometimes the chat is not picked up and then I get an email with a resolution, and other times it is picked up and not resolved. As I am doing more within the system, there seem to be little glitchy things - and honestly my best support has been GOAT Events - who we contract with for GiveSmart support the day of an event.

A true one stop shop.

Rating: 9 out of 10
Incentivized
February 26, 2024
EN
Elizabeth Nesi
Technology and Innovation Coordinator
Metropolitan Golf Association Foundation (Non-profit Organization Management, 11-50 employees)
Vetted Review
Verified User
GiveSmart
2 years of experience
Support Rating
9
I've had a few questions that needed immediate answers. The chatbot was used, and I had someone working with me almost immediately, which allowed us to solve our issues quickly without notice.

Good program that needs a little development

Rating: 6 out of 10
Incentivized
July 18, 2023
Verified User
Vetted Review
Verified User
GiveSmart
1 year of experience
Support Rating
4
When we were sold the program, we were told that we would have 24/7 customer support. The first time I tried to contact support outside of business hours, I didn't reach anyone and they never returned my messages. When we set up a time to talk to customer support on a broader range of issues, they were responsive.
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