GoAnywhere MFT rocks
Updated September 11, 2020

GoAnywhere MFT rocks

Parul Patel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoAnywhere MFT

It is used by the organization to upload and download files from our trading partners. We have Vendors logon our sftp server also upload and download files. We even use internally to Linux, AIX and Windows servers. It turns lots of manual processes into automated. It is working very well with the features in the software.
  • Advance workflow.
  • Enhanced auditing.
  • Web user.
  • Admin roll and security roll.
  • PGP key.
  • The product is difficult to learn initially, but once you get a grip on it, it is not that difficult.
  • Sometimes simple tasks require more logic.
  • It save lots of manual effort from end user and application to manipulate files. We have automated processes for the user. It saves almost 4 to 5 persons taking over 3 to 4 hours daily manually. Same task is done using GoAnywhere and takes about 1/2 hour.
I did POC software on many vendors for month. I found out that GoAnywhere was the perfect solutions for us. When POC in progress, some vendors refused to help me or guide without buying the software. When I called support for GoAnywhere they were able to help me without any issue. I explained that I am doing POC on your product and need help. They went above and beyond to help and setup.
Support has been great. But training can be expensive. I wish training for this product were more comprehensive. It is so much to learn in little time. There are so many features of the product, that it is impossible to learn in short time. The product works great. The upgrade process is much easier and quicker than other products.

Do you think GoAnywhere MFT delivers good value for the price?

Yes

Are you happy with GoAnywhere MFT's feature set?

Yes

Did GoAnywhere MFT live up to sales and marketing promises?

Yes

Did implementation of GoAnywhere MFT go as expected?

Yes

Would you buy GoAnywhere MFT again?

Yes

We are getting a file from our trading partners. I connect to their Mainframe (IBM Z) and download file. Before I send the file to final destination to our Lawson server, I need to find and replace trailing spaces. Since Mainframe print character and Windows are different, I use GoAnywhere automated task to replace and it works really great. I saw over 5,000 entries completed in 4 secs.

Sometimes renaming a simple file name can be difficult.

Using GoAnywhere MFT

1 - File transfer between trading partners and internally to different OS and host. We do lots of file transfer between Windows, LInux and AIX. We have over 100 Trading partners which we sends files every day. We run MFT. Some of the files are larges and some are very small. It is manage by one person only
  • Secure File Transfer
  • Encrypt Files for outgoing and incoming
  • IP Filter List for security
  • AD authenication
  • Cleanup IIS logs file automated on Several WIndows Server

Evaluating GoAnywhere MFT and Competitors

  • Product Features
  • Product Usability
I was looking to replace FTP Serv-U and FTP Voyager. FTP Serv-U was ok with our needs. FTP Voyager was very basic and looking for advance scripting and more automated. With FTP Voyager there were additional license has to purchase for ZIP/UNZIP and Encryption. Also FTP Voyager became free product without any support. It was big risk for liability and security. So, I was looking for replacement the product. I found Goanywhere. Goanywhere was complete solution for both FTP Server and FTP Client. I was thinking to buy only FTP Client. I thought it will be easier to buy both from same vendor in case of issue.If you have multiple vendors, then they point finger each other. This was there is no pointing finger and easy to get support. I evaluated six vendors for POC and Goanywhere MFT was winner
No. It will be same process

GoAnywhere MFT Implementation

Implementation was straight forward. We paid for 50 hours of professional service in case, we need help. We end using only 10 hours. I have only 1 month to convert over 120 scripts from FTP voyager to goanywhere. Old script was had written using bat files. Some of the batch file were written by some other person, who passed away. Documents for old script was not in details. With the professional service, I was able to convert all script within windows
Change management was a big part of the implementation and was well-handled
  • None. I need to write over 120 old bat script to Gonaywhere

GoAnywhere MFT Training

I did self taught with some support help. Read the documentation and implemented the product

Configuring GoAnywhere MFT

Go anyhwere MFT, we do not integrate with any other product
No. Just followed vendor documentation.
No - we have not done any customization to the interface
No - we have not done any custom code
No customization need for this product

GoAnywhere MFT Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
No - Product comes with standard support. Production issue off hours are included in support. Off hours support only for system down issue. We never had to use off hours support in almost six years. The product is very stable and does not have major issue. Even upgrade of the product is very simple if you follow documentation. Documents are straight forward and well written.
Yes - There were some bug after upgrade. Support escalated issue with developer and within week the issues were resolved. Beta release is available for every customer tor testing and report the bug. Very good approach from vendor. They allow customer for beta testing. They have well details release noted so you can test all features what you are looking for. If there is new features in beta and call for support, they always helps out.
Once i had issue with one of the script. It was keeps giving error. I try several times. i check the logs and cannot find any error. I called support and they were not able to see any issue with my scripting. They ask copy for my xml file. I sent the email. Within one hour I got replied and resolved my issue. The issue was the one character was mistyped. It is hard to see from GUI interface.

Using GoAnywhere MFT

ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Lots to learn
  • Web user account
  • Advance work flow
  • some features in advance flow required programming background
All depends upon your organization requirements.

Integrating GoAnywhere MFT

  • none
No integration is required
  • No plan for integration
No plan for integration
  • File import/export
no experience in integraton

Relationship with HelpSystems

Sales was great. He also work with support for POC testing to make sure I can get help what I need. He did excellent job. We was very professional all the time. He went beyond his duties even, when I was doing POC testing At time we were not sure to buy this product.
He make sure, I was taking care of any given time
My manger did and everything worked out in one week. My manger sends the PO to buy this product. Once they received the PO they issue the permanent license of product

Upgrading GoAnywhere MFT

Yes - I did several upgrade. Only going from release 4 to 5 was kind of difficult. they have changed the interface. There were separate interface for FTP client and FTP Server. With Version 5.x it was one interface. We paid extra money for support in case of failure. We cannot afford long downtime due to healthcare
  • More advance funtions
  • Yes. All depends upon features. Some feature we may not use
Yes - After POC we bought the product and received permanent license