Google cloud contact center for NLP and AI
June 20, 2022
Google cloud contact center for NLP and AI
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Google Cloud Contact Center AI
Google Cloud Contact Centre AI has language understanding which makes communication very simple, it also determines topics easily which helps people in getting the answers they want, it also understands the emotions of conversation, it has text to speech transcription by which it understands what people actually want, it also has endless virtual streaming property.
- Text to speech transcription
- Auto speech feature
- Agent assistance
- Speech transcriptions can be improved
- Agent understanding of issues
- Detailed insights had helped to add more relevant features based on AI
- AI bots had reduced the time to perform the tasks and make more efficient reports
Do you think Google Cloud Contact Center AI delivers good value for the price?
Yes
Are you happy with Google Cloud Contact Center AI's feature set?
Yes
Did Google Cloud Contact Center AI live up to sales and marketing promises?
Yes
Did implementation of Google Cloud Contact Center AI go as expected?
Yes
Would you buy Google Cloud Contact Center AI again?
Yes