Google cloud contact center for NLP and AI
June 20, 2022

Google cloud contact center for NLP and AI

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Cloud Contact Center AI

Google Cloud Contact Centre AI has language understanding which makes communication very simple, it also determines topics easily which helps people in getting the answers they want, it also understands the emotions of conversation, it has text to speech transcription by which it understands what people actually want, it also has endless virtual streaming property.
  • Text to speech transcription
  • Auto speech feature
  • Agent assistance
  • Speech transcriptions can be improved
  • Agent understanding of issues
  • Detailed insights had helped to add more relevant features based on AI
  • AI bots had reduced the time to perform the tasks and make more efficient reports

Do you think Google Cloud Contact Center AI delivers good value for the price?

Yes

Are you happy with Google Cloud Contact Center AI's feature set?

Yes

Did Google Cloud Contact Center AI live up to sales and marketing promises?

Yes

Did implementation of Google Cloud Contact Center AI go as expected?

Yes

Would you buy Google Cloud Contact Center AI again?

Yes

To provide AI integrations into legacy systems and provide clients with detailed insights on reports and features.

Google Cloud Contact Center AI Feature Ratings

Agent dashboard
9
Validate callers
8
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
8
Interactive voice response
9
REST APIs
7
Call scripts
9
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10