Useful and easy to use!
May 02, 2018

Useful and easy to use!

Josh Taylor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GrooveHQ

We are helping to solve the issues that clients get when using their websites. It's been a great way to keep on top of problems that are being reported.
  • It is good to keep track of all the support requests that we get in.
  • It's a great way to keep on top of issues reported by clients.
  • The user interface can be slow sometimes to use.
  • It has a positive impact because of how we are able to respond to clients and keep them informed with how we are getting on.
We haven't tried any others as we haven't felt the need to try any other solution.
It is perfectly suited if you have a lot of support issues emailed in. You can keep track of them all, organise them and reply to them. Never lose track of a support ticket again.

GrooveHQ Feature Ratings

Organize and prioritize service tickets
9
Subscription-based notifications
6
ITSM collaboration and documentation
6
Ticket creation and submission
9
Ticket response
9
External knowledge base
Not Rated
Internal knowledge base
Not Rated
Customer portal
Not Rated
Email support
10
Help Desk CRM integration
8