They list feature that they dont offer!
March 21, 2022

They list feature that they dont offer!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with GrooveHQ

GrooveHQ looked like an interesting tool to shift to handle our customer service. Due to the social media growth and the fact that GrooveHQ says they integrate with Facebook/Instagram (Spoiler; this is not true!) it looked like a great fit.

Pros

  • Sales website

Cons

  • They are lying about features. The FB/Insta integration is internal beta and may take months
  • The change pricing several times a year and this affects all users
  • A lot of bugs and often you dont get a reply from support
  • We wasted a lot of time setting up the product before we discovered a lot of features listed on the website aren't ready for public use

Do you think Groove by OptimizeCX delivers good value for the price?

No

Are you happy with Groove by OptimizeCX's feature set?

No

Did Groove by OptimizeCX live up to sales and marketing promises?

No

Did implementation of Groove by OptimizeCX go as expected?

No

Would you buy Groove by OptimizeCX again?

No

GrooveHQ is basically an open-source tool and the creators shouldn't be asking money since it simply isn't done. Feature don't work and they list features that are simply not yet released

Groove by OptimizeCX Feature Ratings

Incident and problem management
1.3
Organize and prioritize service tickets
1
Expert directory
1
Ticket creation and submission
2
Ticket response
1
Self Help Community
1.0
External knowledge base
1
Internal knowledge base
1
Multi-Channel Help
1.0
Customer portal
1
Social integration
1
Email support
1
Help Desk CRM integration
1

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