GrooveHQ makes work easier!
May 10, 2018
GrooveHQ makes work easier!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GrooveHQ
We use GrooveHQ to field support and sales ticket. It's great to have everything all in one place where we can collaborate, track, see stats and follow up with our customers.
Pros
- It does a great job categorizing tickets according to the rules we have set up.
- It lets us see what our team is working on and easily update and send tickets where they need to go.
- Tools like snooze, changing the customer on a ticket, adding internal notes and having internal mailboxes really help keep things organized.
- The support for GrooveHQ is great, along with their blog about how to improve customer service.
Cons
- I wish there were custom options for the snooze tool instead of list of presets - they don't always work for our purposes.
- It would be great if the auto-refresh were more reliable. Sometimes multiple people are working on the same ticket without knowing it.
- GrooveHQ helps us to be more efficient by keeping track of the interactions our team has had with customers across multiple platforms.
- GrooveHQ's stats helps us to see where we're spending time.
This is the first software of it's kind that I've used.
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