Excellent ITSM Solution Ideal for a Multi Academy Trust Central Services team offering multiple services desks
January 06, 2022
Excellent ITSM Solution Ideal for a Multi Academy Trust Central Services team offering multiple services desks
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with HaloITSM
We selected Halo ITSM as our service desk solution for our Central Services function (IT and Estates) at East Midlands Academy Trust in 2020, the simple, no nonsense licensing model being a major factor in the decision process. The system was initially implemented to provide an incident logging solution for the IT and Estates team across our seven academies however we have subsequently made use of the feature rich system to manage change requests for IT and Estates using the authorisation workflows. In the next phase we will be implementing the problem management and project management features natively within HaloITSM. The system is easy to customise and develop in house but the support provided by the Halo team is second to none when we have needed support and assistance along the way. The system provides excellent data relating to performance against service level agreements and performance enabling me to produce insightful and informative reports to the Trust's trustees and fellow executive team
- Advice and Support provided by the Halo easy to access and of a high quality
- Off the shelf dashboards and reports provide excellent information without the need to customise, build yourself or commission
- Very easy to customise and develop the system in house to meet the needs of the organisation, I have an Estates Team and an IT Team using the same portal providing a one stop shop for the Trust's Central Services business unit
- Would like to see more development in the Asset Management area, I aspire for a system that I can use as an Asset Management System for all IT equipment in the Trust
- Having only been a customer in global pandemic I know this has not been possible but I would welcome briefings or events to allow conversations with fellow customers to shar ideas and successes, I would also welcome updates on developments on the platform and new features as they are released
- Month on month increase in incident requests allowing Estates and IT to prioritise support requests and improve performance in both teams
- Ability to access MI to report to Board Level and manage performance in the team
- Visibility for Team managers to identify trends and areas of concern
- Enhance to professionalism of the Central Services Team
Do you think HaloITSM delivers good value for the price?
Yes
Are you happy with HaloITSM's feature set?
Yes
Did HaloITSM live up to sales and marketing promises?
Yes
Did implementation of HaloITSM go as expected?
Yes
Would you buy HaloITSM again?
Yes