Halo ITSM best product in the market with value for money
December 29, 2021

Halo ITSM best product in the market with value for money

Alan Sumner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HaloITSM

We use Halo for all our ITSN solutions from Incident, Change, to Project Management. We started using it as a generic ticketing system, but have moved into other areas like:

Problem Management - we never had this before but [it] is proving invaluable within the IT Department.
Project Management- this used to be fragmented over several products, now all been brought together under one product meaning it is easier to manage.
Report Management- the Halo Reporting suite and the ability to produce a concise report has cut our time producing reports by days.
  • Report management- this provides the ability to produce reports in real time and has the ability to schedule reports to be emailed to individuals at a time that suits them.
  • Scheduling of tickets has proved positive as we can now schedule tickets to appear in teams' queues even 6 months [in] advance so important events aren't missed.
  • The ability to have a second Self-service portal has proved invaluable with our external customers and has reduced our email traffic dramatically.
  • Asset management is still very clunky hopefully this will be developed in 2022.
  • Report writing, these are done in SQL, but not everyone understands SQL, if there was a way of creating reports using a wizard like report writer would be a positive to some people.
  • The ability to export more than 1000 lines would be good.
  • We have reduced other products we use moving into Halo.
  • We have moved away from word documents by embedding them into Kalo.
Halo provides value for money, being the easiest to configure. We read the customer reviews of the various products and chose Halo based on them.

Do you think HaloITSM delivers good value for the price?

Yes

Are you happy with HaloITSM's feature set?

Yes

Did HaloITSM live up to sales and marketing promises?

Yes

Did implementation of HaloITSM go as expected?

Yes

Would you buy HaloITSM again?

Yes

Halo account manage and servicedesk have been very helpfull and walked us through areas when we have been stuck. We have pushed the product to its limits at times and done tasks that our Halo consultant thought weren't possible. Halo [ITSM] is very flexible and configurable, you just need to explore the product.

HaloITSM Feature Ratings

Organize and prioritize service tickets
10
Expert directory
9
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
6
ITSM reports and dashboards
8
Policy and contract enforcement
4
Change requests repository
10
Change calendar
6
Service-level management
10