Item: Help Scout
Rating: 9
Author: Verified User

Overall Satisfaction with Help Scout

Use Cases and Deployment Scope

We use Help Scout as the main hub for our end-user support (technical and otherwise). We also use Help Scout internally to help triage internal issues across multiple teams.
Help Scout is great because it's simple and intuitive enough for everyone to use and learn. It also helps us gather valuable data and metrics about our support.

Pros and Cons

Pros

Simple and easy to use
Accurate data and reporting
Cost efficient

Cons

Better integration options
Easier formatting for Docs
Text messaging options

Return on Investment

Allows us to have quick response times
Allows us to train our team easily
Allows us to serve more end-users

Usability

Help Scout is a great solution for support teams. There are many articles and webinars to help you learn how to use Help Scout. There are also many features to help make your workflows easier and more efficient. I would readily recommend Help Scout to any small or medium-growing support teams.

Key Insights

Do you think Help Scout delivers good value for the price?

Yes

Are you happy with Help Scout's feature set?

Yes

Did Help Scout live up to sales and marketing promises?

Yes

Did implementation of Help Scout go as expected?

Yes

Would you buy Help Scout again?

Yes

Likelihood to Recommend

Help Scout is great for support teams that need a simple and intuitive solution. It is fairly easy to learn and can scale with your team as you grow. Help Scout's support and customer service is also great. They have a wide variety of help articles to help you figure out how best to use the solution to meet your needs.

Help Scout Feature Ratings

Comments

Please log in to join the conversation

Great for growing support teams