Most Commonly Comparedto Help Scout

Best Help Scout Alternatives for Small Businesses

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…

Higher Rated Features

Customers are more satisfied with the features of Help Scout than the Agiloft Flexible Service Desk Suite

Popular Integrations

Gist

Score 9.6 out of 10

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

Higher Rated Features

Customers are more satisfied with the features of Help Scout than the Gist

Popular Integrations

Zoho Desk

Score 8.9 out of 10

Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

Higher Rated Features

Customers are more satisfied with the features of Help Scout than the Zoho Desk

Popular Integrations

Intercom

Score 8.8 out of 10

Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.

Higher Rated Features

  • Help Desk CRM integration
  • Internal knowledge base

Popular Integrations

NinjaOne

Score 8.8 out of 10

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Higher Rated Features

Customers are more satisfied with the features of Help Scout than the NinjaOne

Popular Integrations

LiveAgent

Score 8.8 out of 10

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha, Huawei and…

Higher Rated Features

  • Self Help Community
  • Help Desk CRM integration
  • Internal knowledge base

Popular Integrations

Freshdesk

Score 8.7 out of 10

Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive…

Higher Rated Features

  • Multi-Channel Help
  • Help Desk CRM integration
  • Internal knowledge base

Popular Integrations

HubSpot Service Hub

Score 8.6 out of 10

HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.

Higher Rated Features

  • Self Help Community
  • Help Desk CRM integration
  • Internal knowledge base

Popular Integrations

Desk.com (discontinued)

Score 8.3 out of 10

Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.

Higher Rated Features

Customers are more satisfied with the features of Help Scout than the Desk.com (discontinued)

Popular Integrations

TeamSupport

Score 8.4 out of 10

TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations.

Higher Rated Features

  • Multi-Channel Help
  • Self Help Community
  • Help Desk CRM integration

Popular Integrations

Best Help Scout Alternatives for Medium-sized Companies

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…

Higher Rated Features

Customers are more satisfied with the features of Help Scout than the Agiloft Flexible Service Desk Suite

Popular Integrations

SAP Service Cloud

Score 9.3 out of 10

SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.

Higher Rated Features

Customers are more satisfied with the features of Help Scout than the SAP Service Cloud

Popular Integrations

Zoho Desk

Score 8.9 out of 10

Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

Higher Rated Features

Customers are more satisfied with the features of Help Scout than the Zoho Desk

Popular Integrations

Salesforce Service Cloud

Score 8.8 out of 10

Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search,…

Higher Rated Features

  • Multi-Channel Help
  • Help Desk CRM integration
  • Internal knowledge base

Popular Integrations

Intercom

Score 8.8 out of 10

Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.

Higher Rated Features

  • Help Desk CRM integration
  • Internal knowledge base

Popular Integrations

NinjaOne

Score 8.8 out of 10

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Higher Rated Features

Customers are more satisfied with the features of Help Scout than the NinjaOne

Popular Integrations

LiveAgent

Score 8.8 out of 10

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha, Huawei and…

Higher Rated Features

  • Self Help Community
  • Help Desk CRM integration
  • Internal knowledge base

Popular Integrations

Spiceworks Help Desk

Score 8.7 out of 10

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based…

Higher Rated Features

  • Help Desk CRM integration

Popular Integrations

Freshdesk

Score 8.7 out of 10

Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive…

Higher Rated Features

  • Multi-Channel Help
  • Help Desk CRM integration
  • Internal knowledge base

Popular Integrations

Freshservice

Score 8.7 out of 10

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Higher Rated Features

Customers are more satisfied with the features of Help Scout than the Freshservice

Popular Integrations

Best Help Scout Alternatives for Enterprises

SAP Service Cloud

Score 9.3 out of 10

SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.

Higher Rated Features

Customers are more satisfied with the features of Help Scout than the SAP Service Cloud

Popular Integrations

Salesforce Service Cloud

Score 8.8 out of 10

Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search,…

Higher Rated Features

  • Multi-Channel Help
  • Help Desk CRM integration
  • Internal knowledge base

Popular Integrations

Freshservice

Score 8.7 out of 10

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Higher Rated Features

Customers are more satisfied with the features of Help Scout than the Freshservice

Popular Integrations

SysAid

Score 8.4 out of 10

SysAid is the flagship ITSM and IT help desk software from SysAid Technologies, which offers a rather wide swath of features, supporting asset management (HAM and SAM), remote control, and rich reporting tools.

Higher Rated Features

Customers are more satisfied with the features of Help Scout than the SysAid

Popular Integrations

Desk.com (discontinued)

Score 8.3 out of 10

Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.

Higher Rated Features

Customers are more satisfied with the features of Help Scout than the Desk.com (discontinued)

Popular Integrations

Sprinklr Service

Score 8.1 out of 10

Sprinklr Service is a digital-first, proactive customer experience solution that lets brands analyze billions of conversations in real-time. Sprinklr’s AI engine taps into conversations across chat, social, messaging, email, SMS, voice, and video to identify intent and sentiment, using self-service and automation to solve problems quickly and deliver better experiences. Users can resolve issues using customers’ full history across channels and leverage AI to empower agents with the best…

Higher Rated Features

Customers are more satisfied with the features of Help Scout than the Sprinklr Service

Popular Integrations

Jira Service Management

Score 8.1 out of 10

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

Higher Rated Features

Customers are more satisfied with the features of Help Scout than the Jira Service Management

Popular Integrations

Oracle Service

Score 7.8 out of 10

Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.

Higher Rated Features

  • Help Desk CRM integration

Popular Integrations

SolarWinds Web Help Desk (WHD)

Score 7.6 out of 10

SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities.

Higher Rated Features

  • Multi-Channel Help
  • Self Help Community
  • Internal knowledge base

Popular Integrations

Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement…

Higher Rated Features

  • Help Desk CRM integration

Popular Integrations