Updated October 18, 2018


Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Hero

At my middle school, we use HERO as a positive behavior tool. Students receive points for coming to class on time, showing character traits, doing what's right and being in uniform. It has increased positive behavior and reduced issues at school. Students can turn those points in and receive prizes.
  • Students receive points for being on time, therefore they are never late.
  • Students receive points for being in uniform, therfore we know who is a part of our campus.
  • Sometimes HERO does not update students who have left the school or who have entered. So teachers have to input manually. That can be improved.
  • HERO has had a positive ROI because negative behavior has decreased.
Have not used any other product.
HERO is well suited for students because it provides extrinsic motivation. It also helps adults because Homeroom HERO offers prizes as well.

Using Hero

75 - They are teachers
75 - We have a positive behavior team
  • Attendance
  • Uniforms
  • ID's
  • To give rewards
  • Acknowledge positive behavior
  • Use it for incentives
It is a great product

Evaluating Hero and Competitors

Hero Support

They respond.
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support cares about my success
Quick Initial Response
Not kept informed
Need to explain problems multiple times
No - It is a contract with a school
I had to reset my password and they did it fast

Using Hero

It is easy to use
Like to use
Relatively simple
Easy to use
Technical support not required
Feel confident using
  • Giving points to students
  • Sometimes I can not login