Great tracking tool for charter schools
August 21, 2019

Great tracking tool for charter schools

Cecilia Liang | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Hero

Hero has made tracking basic behaviors like tardies and uniform violations super easy. The phone app, in particular, makes this process fast and easy.
  • Tracking basic behaviors.
  • Rewarding students in the moment with points.
  • Phone app makes scanning student IDs very fast, which saves time for instruction.
  • Sometimes the phone app freezes on an iPhone, and I have to close out of it before scanning another ID.
  • I also wish there was a way to export all rosters into an Excel file under the behavior tracking tab.
  • Hero has made pulling behavior reports very easy for Deans of Students.
  • Hero has also made tracking teacher actions with it very easy. We can see which teachers gave which particular demerit.
There is one big issue I want to see resolved, which is when we pull student behavior histories, it does not readily show which teacher gave which demerit. This, if solved, would greatly improve the app.
I have not personally reached out for improvement, but I hear that customer service is quick.
Hero is well suited for charter school systems with smaller classes. It is less appropriate for large public schools where the app freezes might make tracking behaviors overwhelming.