Heroku's neat implementation and great documentation made it a great solution for building web apps
Jonathan Crane | TrustRadius Reviewer
Updated May 11, 2015

Heroku's neat implementation and great documentation made it a great solution for building web apps

Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Postgres
  • Adept Scale
  • Sendgrid
  • Papertrail
  • PG Backups
  • New Relic

Overall Satisfaction with Heroku

We used Heroku to deploy two Node.js web apps for clients in our Health practice. Both apps integrated various COTS products and were brought to market very quickly.
  • Integrates with Git and GitHub
  • Handles all the infrastructure requirements and lets us focus on development
  • Documentation is fantastic
  • Requires technical knowledge to use; you need an engineer for the project
  • Costs money to scale properly
  • Made great use of staff resources; we didn't need to procure any infrastructure or have any infrastructure support
  • Supports agile methodology; very short time to market
  • Takes care of versioning due to integration with Git
  • AWS,GoDaddy
Heroku is another layer of abstraction on top of AWS that is targeted toward a very specific use case (building a web app in a limited list of languages). It takes much less configuration and expertise than AWS and is much more robust and scalable than GoDaddy.
I would recommend Heroku without reservation for companies looking to deploy a web app written in Node.js or Ruby on Rails.

Using Heroku

It works great; we'll keep renewing our subscription until the project is over.

Heroku Training

Heroku Support

All my answers were answered thoroughly and well within their advertised timeframes.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - The basic support rocks!
Yes - It was not so much a bug with Heroku as a bug with npm, and they gave me the fix within hours.
So apparently NPM unilaterally and without much warning discontinued support for packages with self-signed certificates. This well known issue had many solutions posted online within 34 hours of it happening but none of them were specific to Heroku. I emailed support and received a full set of instructions for a bug fix within hours which worked perfectly. So they even solve other peoples' bugs with alacrity!

Using Heroku

While there is a steep learning curve, I love learning and I love how Heroku works. I would suggest that companies using it budget plenty of time for even a highly technical engineer to learn it. But learn it they will, and they will probably love it, too.
ProsCons
Like to use
Relatively simple
Well integrated
Consistent
Quick to learn
Feel confident using
Requires technical support
Lots to learn
  • Deploying a new version of the app
  • Provisioning an addon
  • Creating a new app
  • Upgrading the database plan
  • Automatically Setting environment variables
  • Load testing