Heroku Platform Reviews

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Score 8.7 out of 100

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Reviews (1-25 of 43)

Mark Hutter | TrustRadius Reviewer
August 19, 2019

Beginner to moderate, it will be your Hero-ku ;D

Score 9 out of 10
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Heroku is used to host and run our web application and background processes. Mainly our software team and data science team use Heroku. The software team uses Heroku and various plugins to deploy and monitor the performance of the web applications and background tasks. It is the hosting services that runs our SaaS product.
  • It makes deployment, environment configuration, and simple manageability extraordinarily simple and easy to do, and getting up and going is a wonderfully simple process.
  • The metrics included are excellent as a first resource for diagnosing high level issues.
  • For beginners, Heroku is an excellent tool, making initial deployment and environment configuration wonderfully easy and fast.
  • Heroku is absolutely fantastic on the mobile break point (mobile responsiveness). As a startup, things still happen on weekends while out at the park or driving out of town, and it has been wonderful to be able to troubleshoot or restart servers from the phone.
  • The Heroku CLI provides a wonderful interface for interacting with the cloud environment.
  • Heroku does not provide static IP addresses. For most applications this is not a concern, but in particular cases, especially around explicitly sensitive data, this makes Heroku prohibitive.
  • For a more senior engineer seeking to SSH onto a server and monitor the machine's performance, or extract log files for extensive research, Heroku does not provide a great way to do this.
  • Heroku permissions controls could be more granular. For instance, allowing some users to view environment variables while others can not view these.
Heroku is the best choice for any developer working on personal projects or small applications. Heroku is also a great choice for an organization with a small technical team relative to the amount of technical throughput. Heroku takes care of the "easy" configurations for you, and comes out of the box with so much. Although the price point is slightly higher, the time and effort saved is well worth the money. Heroku may not be the best case when it comes to more restricted and complicated fields, like healthcare, which are subject to government regulations around access control and logging and log persistence.
Heroku is very customer oriented. They respond quickly and take a great deal of care in keeping customers satisfied.
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Sagiv Frankel | TrustRadius Reviewer
September 30, 2019

Almost Zero Learning Curve!

Score 9 out of 10
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It enables us to deploy quickly and simply. Heroku enables us to get multiple services with almost zero DevOps overhead. We have many different services and many full-stack developers and would like for all of them to be able to create, develop, test and deploy their services with minimal as possible an operational learning curve and set-up.
  • Monitoring is very simple and easy to use for most use cases.
  • Pipelines (development to production) are very simple. Application rollbacks are also very easy.
  • Notifications and alerts are simple and easy to use.
  • Very easy integration with other sass services and products.
  • Docker support is lacking.
  • You can't create multiple HTTP network services without creating separate apps.
  • Enterprise grain security concerns are hard to address.
  • It can get pretty expensive if you also take the actual infrastructure into the cost calculation.
  • Simple CRUD services that have reasonable scale requirements are very well suited for Heroku.
  • Simple task-based services can also work well with Heroku.
  • If you do not have the resources (or priority) to create complex deployment environments go with Heroku.
  • Highly scaled, Highly concurrent, Network intense and highly complex systems that need a lot of introspection are not very well suited for Heroku.
  • Systems with high-security requirements are also not well suited to Heroku.
Heroku takes care of issue relatively fast, they are also relatively ok with personal communication.
The only issue is that it seems like nondedicated servers restart occasionally without a good reasoning or proactive reason why.
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Andrew Starodubtsev | TrustRadius Reviewer
September 13, 2019

Heroku most developer-friendly platform

Score 10 out of 10
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Heroku is an innovative platform for fast web applications development and thus ideal for deploying demos / testing environments / learning / APIs / microservices, etc. Heroku is used primarily as platform for APIs integration. Many software vendors provide Open Source web applications and microservices with API and documentation, ready to be deployed at Heroku with one click or with some manual tuning and configuration, the rest is automated and integrated with various cloud services and platforms by default.
  • Opensource (with extensive documentation)
  • Innovative (cutting-edge web technologies, latest versions of programming languages, tools, services, integrations)
  • Focused on speed and scalability
  • Free pricing plan and pricing in general
  • Experimentation
  • Heroku requires installation of Heroku CLI tools locally.
The simplest scenario is when some developer engineers a website or portal or online service with third-party integrations and there is a requirement to build some kind of infrastructure, every integrated app (back-end) will live on Heroku, providing APIs / microservices to main application that will aggregate all the data and display on main website. The main website can be easily deployed to Heroku. Everything can be additionally tested, secured, etc right at Heroku. Due to Heroku platform flexibility there are many successful scenarios and use cases.
I gave 10 out of 10 because never had issues with Heroku. "Heroku offers a variety of support options, resources, and partners to help developers focus on their apps, not on issues." as Heroku support page says. Heroku provides with very detailed categorized constantly updating documentation and innovative in presenting documentation and code documenting. Open Source developers are able to find solutions / answers in communities or on github.com also.
Read Andrew Starodubtsev's full review
Luiz Lai | TrustRadius Reviewer
August 23, 2019

Perfect for small projects

Score 9 out of 10
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We use Heroku as a platform for developing applications, services, websites, and landing pages. Heroku is used by the technology department and product development. Heroku is one of the most versatile platforms ever, it was the first cloud platform as a service. In a marketing agency, it is a good platform to develop customer applications, landing pages, and websites.

  • User-friendly interface.
  • Supports many languages, databases, and other services in the form of addons.
  • Super easy to deploy!
  • Large learning curve.
  • For small and simple applications, it is possible to get it free of cost.
  • There could be a form of local currency billing.
  • There could be a better organization of apps on the dashboard, with apps split by customers.
  • There is a certain limitation with some addons, which may make your application unfeasible and you may have to migrate to another platform.
It is perfect for the custom development of small applications, services, and websites where there is a limited budget or cost forecast. It is a good platform for scalable services and applications, with a great capability to scale an application when needed. In some cases, Heroku may not be as well suited, because when using some addons with more expensive plans, the cost can be quite high compared to AWS or GCP.
I have never had an issue with their support!
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Alec Dibble | TrustRadius Reviewer
August 22, 2019

Heroku Makes Back end Management Simple

Score 9 out of 10
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Heroku is being used organization-wide to handle most of the web-related infrastructure. Production and staging servers for most of our backend platforms live in Heroku, including Ruby on Rails, Wordpress, and Nginx platforms. Much of our support infrastructure is also hosted using Heroku add-ons, including Redis and Solr. Heroku helps simplify Dev-Ops and provides an easy path for any engineer to utilize and launch to our staging and production servers.
  • The push to deploy almost always works and is very smooth and seamless.
  • The Heroku add-ons have always been very reliable and easy to install.
  • Their documentation is very thorough, and they have built a mechanism using buildpacks to make their platform very flexible.
  • Some features that can be critical for security are hidden behind their Enterprise offering.
  • The product is much pricier than using cloud providers like AWS, Azure, or Digital Ocean. It does solve a lot of Dev-Ops headaches, but may be too expensive for some companies.
  • Some logging and auditing functionality is also somewhat hidden behind the Enterprise offering, where many other platforms offer this out-of-the-box.
Heroku is great for a lean team that has a healthy budget for their web tech. It enables teams to set up and deploy to servers very quickly, without much coordination. I have setup equivalent deployment services in AWS and Digital Ocean, but it took a lot of time and trial and error on each of those platforms to reach as smooth of a deployment experience as Heroku. Heroku works great out of the box. As long as you don't have unusual requirements and are OK with the relatively monolithic structure that Heroku enforces, it is a great choice for staging and production web application servers.
I don't have a huge amount of experience with Heroku support-- the platform has mostly just worked. From doing research, it seems like a level of support that would satisfy most companies is offered through the Enterprise offerings. Their documentation is very good and seems to stay up-to-date with best practices and security updates.
Read Alec Dibble's full review
Bryan McAnulty | TrustRadius Reviewer
August 17, 2019

The easiest platform as a service Rails app hosting solution that our developers love using

Score 9 out of 10
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We use Heroku as part of our hosting for our SaaS business. It is not the only web host we use, but for Ruby on Rails web apps that we want to be able to deploy quickly, it is a great solution. Whether or not projects stay on Heroku long term, new projects always start using it. Developers love how easy it is for them to deploy to, and how easy it is to deploy review apps to create multiple staging environments.
  • Ease of configuration and scaling.
  • Ease of code deployment.
  • Ease of deploying staging environments.
  • An ephemeral file system may require workarounds certain developers are not used to.
  • The cost is high and can easily balloon as you grow if you aren't careful.
  • While configuration is super simple, it will not be as flexible as bare metal servers.
For deploying rails apps, Heroku is a great solution. The ease of use especially starting out on new projects is great. Developers are familiar with and enjoy using it.
If you already have a bare-metal solution that has scaled well with your own DevOps team, then moving to Heroku later would likely only introduce a higher cost without many other benefits.
Support has been very fast, knowledgeable, and helpful any time that we have had to use them.
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Chris Barretto | TrustRadius Reviewer
August 13, 2019

Easy Peezy Heroku

Score 10 out of 10
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We use Heroku as our primary hosting service for our web application. It takes care of scaling when it comes to our database size, web traffic spikes, and background jobs. Deployment and maintenance come with ease without having to worry about managing our infrastructure. We have multiple web applications that serve as our staging and production environments, and we use a tagging system that rolls out our deploys quickly. The scheduler comes in very handy to mimic cronjobs necessary to run at specific times. Without having to worry about the systems side of development, we can concentrate more on features.
  • On-demand scalability
  • Ease of deployment
  • Command Line Interface
  • Fail safe when Amazon has problems. I understand that some of the ownership is on us, but we would prefer if we didn't have to resort to another service for backup.
We like to keep our web workers around 3, but often times we need to send out newsletters to thousands of users in a timely manner. In this scenario, Heroku makes it easy to crank up the workers to 20, in order to run through the distribution quickly, and immediately scale back down on success of all the jobs. This avoids unnecessary costs to have that many simultaneous resources running all the time.
I haven't had to use support much at all. That is how easy this platform is to use. One of the challenges that we did come across were timeout requests if a request takes longer than 30 seconds, but we support was timely in their response and it turned out to be an architectural change we needed to make on our own side.
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Willian Molinari | TrustRadius Reviewer
August 13, 2019

The best place I know to deploy a brand new Rails app

Score 9 out of 10
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Heroku has both, a free and a paid plan. I [have] used the free tier for many years now, and it's the best platform to deploy an MVP of a Rails application, no doubt. It provides all the tools you need to deploy and manage your application in production so that you can focus on the development of your product. The paid plan is a natural choice when you validate your idea since you're used to the tools and the application is ready for the infrastructure. Both, free and paid, are excellent products.
  • The tooling is simply amazing. You can deploy your application in some minutes without any prior experience with the platform.
  • Their way of building applications encourage you to think about scalability and composability of your app.
  • They have a big community around the platform and many add-ons written by third-parties.
  • The price is not so affordable when you start growing. For small companies, needing small containers, it works quite well but for large applications, it may be too expensive.
For small companies that are building a new app or already have one being maintained by a very small team, Heroku is perfect. The price will be affordable and it will totally pay the price of having all the tooling they provide. When you start growing, the platform may become too expensive for the size of the company, so it's important to be prepared to change in case you reach this phase.
There's not much to say because I did not use it. I can only talk about the written help articles they have. They are pretty good.
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Richard Rout | TrustRadius Reviewer
August 12, 2019

An amazingly easy deployment and hosting service

Score 9 out of 10
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We used Heroku to deploy and host our backend services. It was used by the whole company and it made deploying, hosting and scaling our software and infrastructure so easy to manage and do, we didn't need to hire a specialized devops or IT person to manage it for us.
  • Easy to use
  • Easy to deploy services
  • Easy to add plugins
  • Could provide a bit more customization
  • Could be a little easier on the pricing side
  • Could provide better insight tools
Heroku is SO much less complicated than any other hosting providers out there. You can go from writing an app to having it deployed in a matter of minutes. You don't have to worry about physical machines, specifications, rolling deployments, uptime, or anything. Heroku handles everything for you with a series of simple commands.
It's not great if you want ultimate control over all those aspects.
I never had to contact Heroku support. Everything just worked, or I was able to figure it out with just a few minutes of reading the docs or googling around for an answer. From setting up scheduled tasks with a plugin, or changing the deploy script so it calls a custom command. Everything was easy to figure out and do - it has a large development community and really useful docs.
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Collin Berg | TrustRadius Reviewer
August 12, 2019

Perfect for Hobbyists and Beginners

Score 10 out of 10
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Heroku is a fantastic online hosting resource for use in small projects. The workflow is great for trial and error learning, and getting used to pushing and pulling using Git. I've used Heroku to deploy social media bots and other Python scripts. The documentation on various pipes and addons required to get your project up and running are also well documented and easy to follow.
  • Free Option is great for people just learning or wanting to make simple apps
  • Very easy to create several environments for your app in no time with exact clones
  • Documentation is easy to follow and full of tutorials
  • If you're not careful, you can easily create an expensive app by accident.
  • Inconsistant experience with all the other add-ons. Some are not documented well.
Heroku is great for learning to code and learning how hosting works. I've used Heroku for a few different projects ranging from python chat bots, to small websites. Heroku is an app host, not a webhost, so i would not use it to host or learn web development. For small-scale apps and prototypes, Heroku is super affordable, even I hosted many of my apps in free plans.
So far I have not had any problems or needs to contact Support
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Anonymous | TrustRadius Reviewer
August 12, 2019

Heroku allows you to scale massively without taking on the burden of SysOps or owning servers

Score 9 out of 10
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We use Heroku to control our web stack across the entire organization. Our engineers are able to scale and control server instances, web, database and others through one easy to use control panel. Heroku runs our website and the background jobs that the website depends on. It addresses the problem of having a single place to control all things related to our web stack.
  • Easy to use control panel
  • Virtually effortless to scale server instances with the click of a button
  • Fully managed servers, although you still have good control over what is run on the instances
  • Price has crept up a bit
  • The plugin system is useful, but sometimes not perfect
Heroku is very well suited for startups looking to get a server stack up and running quickly. There is little to no overhead when managing your instances. However, you'll need a background in basic DevOps or system management to make sure everything is set up correctly. In addition, it's easy to accidentally go crazy on pricing. Make sure you're only creating the server instances you need to run the base application and set up an auto-scaler plugin to handle peaks.
Heroku customer service is good, but not perfect. You can purchase higher levels of support, but we never did. There were times where I would ask questions and I wouldn't have the right service level, so my answer would take time to get back to me, but that's to be expected.
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Anonymous | TrustRadius Reviewer
August 09, 2019

Quick to Set Up and Experiment With

Score 10 out of 10
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The product we offer is a web-based, SaaS genealogy platform. The entire platform is hosted by Heroku, making it our most significant tech vendor by far. Because of Heroku's simple deployment model, we were able to set up the initial platform and are able to support it with a small technology team.
  • Heroku has a very simple deployment model, making it easy to get your application up-and-running with minimal effort. We can focus on our efforts the unique aspects of our application.
  • The robust add-on marketplace makes it easy to try out new approaches with minimal effort and investment -- and when we settle on a solution, we can easily scale it.
  • Heroku's support is quite good -- their staff is quite technical and willing to get into the weeds to diagnose even complicated problems.
  • Heroku can get pricey pretty quickly as you scale.
  • The quality of add-on vendors is increasingly variable as Heroku expands the marketplace.
Heroku is very well-suited to early stage and/or rapidly changing projects. It is great for getting moving quickly or changing direction quickly. In scenarios where there is already scale or well-defined requirements, it may be preferable to set things up directly on AWS or another cloud provider to avoid the additional costs of Heroku as the middleman.
Heroku's technical support team is quite good and willing to get in the weeds to solve even complicated problems. There is also a large enough user base out in the world to get help easily from fellow users.
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Anonymous | TrustRadius Reviewer
November 16, 2019

Heroku: perfect platform for agile teams!

Score 10 out of 10
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Heroku is the platform in which we deploy our applications. It hosts the backend services and it's dependencies such as databases, message queue platform, etc. Instead of setting up a virtual machine and deploy things manually, with Heroku we just attach it to a code repository and automate the deployment to it. It abstracts the resources units and uses a much easier one named `dyno` which allows a much easier scaling mechanism.
  • Continuous deployment via repositories
  • Abstraction of computing resources
  • Add-ons mechanism (databases, message-queue services, etc.)
  • Some Heroku-specific errors are hard to debug
I consider Heroku to be an outstanding platform. It is perfectly suited for agile teams that want to quickly develop and deploy their applications without losing time on setting up virtual machines, dependencies and deploying. With Heroku, you can deploy Docker images, code from repositories, and just let it handle it. If at some point your application gets bottlenecked and you need more computing resources then it's as easy as adding another dyno. No need to set up anything, just focus on writing your application code!
I've used it for many years without facing any major problem. It's not hard at all to get used to it, it's documentation is outstanding and simple. We are close to 2020 and I don't think most of the existing companies or startups should still face old problems such as wasting time deploying code and calculate computing resources.
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Anonymous | TrustRadius Reviewer
September 19, 2019

Heroku Helps Us Get Things Done

Score 9 out of 10
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We use Heroku extensively to build our products on; we make extensive use of Heroku's tooling and analytics to get software up and running with ease, and benefit from them abstracting away server instances so that we can easily scale up and down as needed. Beyond that, we also see a lot of value in a dedicated DevOps team handling issues like patching vulnerabilities, and handling underlying hardware failures – all of which would be prohibitively expensive before we really began to scale up. Heroku lets us access all that at a fraction of the price of an FTE dedicated to it.
  • Great APIs: Heroku's APIs are extremely useful and always improving.
  • Developer-friendly documentation: Heroku's docs are thorough and well-written.
  • Great Customer Support: Heroku's front-line support is great, and knows when to escalate directly to people working on the product.
  • Heroku Metrics is great, but we'd love to see direct API access (and the ability to add and customize our own metrics).
  • Heroku's status/downtime/maintenance notification system could be improved with better granularity to help filter irrelevant alerts.
Heroku is fantastic at the beginning of a product lifecycle – in particular, because there are going to be some architecture decisions that will benefit from planning around a PaaS structure. Because of Heroku's fractional and low pricing, it's easy to start up on Heroku and scale up over time without incurring a huge up-front fixed cost.
At the other end, I'd imagine that larger organizations who have in-house staff doing DevOps might see a lot of duplication between those staff and what Heroku is doing to add value. At some point, the premium you're paying Heroku would probably prompt you to move those functions or keep them in-house.
Customer support is typically quite high quality, with sharp front-line CS reps who are good at escalating any product issues directly to the developers working directly on the affected product. It's valuable to be able to speak directly to another programmer about an issue and not play broken telephone, and Heroku support usually manages to avoid that problem.
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Anonymous | TrustRadius Reviewer
August 14, 2019

Heroku Review

Score 6 out of 10
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Heroku was used by our organization in our technology department to build and deploy a web platform. The problems it addressed was storage, resources and monitoring of the platform.
  • Heroku supplied the appropriate resources to complete our project.
  • Heroku made deploying our platform simple with their intuitive user interface.
  • What would benefit overall is for specific descriptions of errors or issues with platform/app deployment. Many times there were errors shown that only gave brief, vague descriptions of the problem. For example, "mounting and logging issues" or "application timed out". A more detailed description as well as a focus on where the problem occured, would be beneficial.
Heroku is well suited in providing the proper resources for deployment as well as managing web applications.
Support from Heroku was helpful and timely.
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Anonymous | TrustRadius Reviewer
August 12, 2019

Heroku - Great for quick projects

Score 9 out of 10
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Heroku is a great platform for quickly spinning up small web apps. If I had any demo product or simple sample I was working on, I would deploy it to Heroku because of the ease of development. The amount of hooks and integrations Heroku has with other services also make it an excellent choice to get started on a project.
  • Quick to get started
  • Countless Integrations
  • CLI is easy to use
  • The cold start times can be brutal for free plans
  • Cost can be expensive if you have many dynos
  • Have to be careful of third party integration pricing as well
Ease of use and spinning up a quick project is where this really shines. It also makes it easy to connect to some third-party services to help with your app while making development experience much easier. For example, adding a MongoDB database to your web app with Heroku can be done in just a few clicks. Highly recommend it for quick and small demo projects.
I never had to contact Heroku support personally, but I have heard that those who have end up with a positive experience overall.
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Anonymous | TrustRadius Reviewer
August 20, 2019

Heroku, a solid cloud-offering from Salesforce

Score 7 out of 10
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Heroku is being used by several of our departments to host their backend in the cloud. We primarily utilize their computing solution and their postgres database solution as part of our cloud infrastructure. These workloads are not heavy, but they were inherited from existing teams.
  • Easy integration with the other Salesforce products.
  • Has similar if not better features then other cloud providers, but has the advantage of being less development intensive.
  • Quick and easy provisioning of commonly used resources.
  • The cost can be quite high even for small resource consumption.
  • Support can be enhanced upon as it's similar to other Salesforce products.
  • There tends to be a lot more maintenance required than other providers.
I would highly recommend it for anyone that is already engaging with Salesforce, but I wouldn't recommend it to someone that's looking to get into the cloud initially. Heroku's selling point is that it's a good platform to get you into the cloud with less technical resources as it follows the goals of Salesforce's no-code strategy.
Heroku general support can be improved upon. It's there, but the support is similar to other Salesforce products. Unless you have an enterprise agreement or a dedicated technical account manager, it can be hard to get some help in determining the best resolution for the technical teams, which can be frustrating.
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Ben Gelsey | TrustRadius Reviewer
April 25, 2019

Under 100K Monthly Visitors for the next 6+ months? Go with Heroku, not AWS

Score 10 out of 10
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As a Ruby on Rails freelancer/consultant (and website owner) I often am tasked to choose the initial hosting stack for my client's new websites/app backends. While Amazon Web Services (AWS) is the new "nobody got fired for buying IBM," I always advise my clients to start with Heroku. With Heroku, your developers will waste zero time on boilerplate configuration tasks that every website needs. Sure, Heroku might cost 2x more than AWS (after all, they themselves are built on AWS), but if your fixed cost in developer time is also 2X, then as a startup you'll come out way ahead using Heroku.
In summary, if you want brain-dead simple hosting for popular web frameworks like Ruby on Rails, NodeJS, to this day nobody beats Heroku.
  • Amazingly clear and straightforward documentation (versus the quagmire of AWS docs).
  • Deploy your entire site in one command.
  • Setting up asynchronous job processing for long running operations (e.g. sending emails, making external API calls).
  • A wonderful portfolio of tightly-integrated add-ons in their marketplace.
  • Large price jumps between certain resource tiers (2x Dyno for $50 per month versus Performance Dyno for $250). Free Postgres next jumps to $50 per month.
  • Marketing/Branding to non-technical stakeholders. As the years pass, I've had to fight more to convince stakeholders on the value of Heroku over AWS.
  • Improve Buildpack documentation. This is one area where Heroku's documentation is fairly confusing.
Heroku is great if your developer's time is more valuable than your expected hosting bill. I'd put the magic number at 100,000 monthly users for a typical site. If your traffic will be below this for the next 6+ months, then Heroku is a no-brainer over more complex and unwieldy competitors like AWS. Only invest the effort in AWS when your traffic is high enough to merit it.
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Dillon Welch | TrustRadius Reviewer
June 07, 2019

Easy Deployments

Score 10 out of 10
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Heroku is used to host our backend Ruby on Rails API server, our Postgres database, and our Salesforce Connect logic to sync our data to Salesforce.
  • Easy deployments
  • Variety of quality add-ons
  • Good UI/UX
  • Autoscaling
  • Cost
  • Support for React
Heroku is very well suited for deploying web application servers written in the languages that they support. Heroku is not at all suited for other languages as well as hosting things like javascript assets.
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Jonah Dempcy | TrustRadius Reviewer
February 01, 2019

You Get What You Pay For

Score 10 out of 10
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We use Heroku to host Java web apps, particularly RESTful web services that communicate using a JSON transport layer. It is used in our software development department for rapid deployment and prototyping of web services, as well as long term APIs that are provided for both internal software applications as well as customer-facing.
  • Incredibly straightforward deployment processes with best-in-class documentation and getting started tutorials
  • Great reporting and analytics
  • Transparent pricing lets you get really good estimates on how much hosting will cost, so there aren't any surprises
  • Easy to enable and disable plugins
  • Autoconfiguration and "convention over configuration" for most features
  • The vibrant community means it's easy to find out how to achieve various goals by seeing what others did
  • Top notch support that fixes problems right away
  • Relatively affordable given what value-added features you get
  • Could be less expensive, although you get what you pay for
  • Sleeping apps can be an annoyance: Heroku automatically puts your apps in sleep mode and they have to spin back up after periods of inactivity. Much of this can be solved but it requires working around the built-in functionality. I understand why they do it but it's an area that could be improved.
  • Restrictions to server access means you can't customize as much as you could if you owned the server. But again, this is also a benefit because it's about convention over configuration. So you can't configure as much, but then, you typically don't have to.
Well-suited for the vast majority of use cases where you don't need to do specific configuration, where server performance (RAM usage, etc.) is not tweaked to the nitty gritty, and where you have the budget to spend more on hosting in order to save configuration and deployment time. It's great if you just want to get something running and not worry about it.
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Sazzad Hossain Sharkar | TrustRadius Reviewer
June 27, 2018

Heroku the all in one cloud platform service

Score 8 out of 10
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Our organization is majorly developing the application by using Node.js and PHP Frameworks. It has very well baked features including auto-deployment, application sleeping, and cost-effective service. Service comes with Free SSL and custom domains which helps customers to satisfy by accessing services within same root domain.

We have deployed several applications using Node.js and it works very well.
  • Supports auto deployment using the GIT version control system
  • Free SSL for custom domains
  • Easy to customize server needs
  • Pipelines help to stage the application
  • Has inbuilt application for accessing and managing the servers from the terminal
  • Add-ons are pretty costly
  • Limited server locations
  • Prices are costly
As an all-in-one application service, Heroku is very well suited for everything including, staging, CI Runner, easy deployment, custom domains adding and managing the servers from the native desktop terminal.

Due to its add-on costs and a limited edition of server locations, it seems they need to upgrade their facilities including more server locations like Singapore or India which are near to ours.
Read Sazzad Hossain Sharkar's full review
Miles Porter | TrustRadius Reviewer
May 06, 2016

Heroku FTW for POC!

Score 8 out of 10
Vetted Review
Verified User
Review Source
Heroku is used in our organization to prototype various service and dynamic web site implementations. While I have access to other cloud based PAAS and SAAS technologies such as AWS, Azure and Rackspace, I have found that Heroku provides the only really true "Free" platform to prototype very simple ideas. I have also used Heroku for some websites in the past that were above the free level.
  • Works well with GIT making deployment pretty easy.
  • A variety of add-ons to that offer various additional features.
  • Multiple language support (RoR, Java, etc.)
  • Stability. Heroku seems to suffer from stability issues from time to time.
  • Logging. I know that there are a number of different options out there. I just don't want to pay extra for something that is a pretty basic requirement.
  • The web based UI is pretty sparse. I appreciate the simplicity (having used AWS and Azure). That said, I sometimes have trouble finding things... like how do I get to my running app?
Heroku is great for very small prototype apps, and can grow with them to medium sized and even larger. I think that it is really easy to get started with heroku. Just the other day, I cloned a Java starter project for heroku, and was up and running in under 10 minutes. That is really great... particulary considering the amount of time I have had to spend in Azure's configuration, and with OpsWorks in AWS in the past. It may not work for everything, but for small simple things, you just cannot go wrong with Heroku.
Read Miles Porter's full review
Shannon E. Wells-Mongiovi | TrustRadius Reviewer
April 19, 2016

For launching your startup or your pet side project, don't bother with anything else.

Score 10 out of 10
Vetted Review
Verified User
Review Source
I have used Heroku since around 2010 for both personal and work-related, Ruby on Rails applications. In all but one case it was used across the whole organization for its main product. The Heroku platform is very well suited for a startup and with enough time investment the platform will serve through an intermediate growth stage.** My experience is only at the small, startup level (around $300/month for 2 dynos and 2 workers plus some add-ons). The main business problem it has addressed for my companies, is substituting as a dedicated devops person, which is especially valuable for a smaller organization that needs to run lean. ** At the later stages, you may very well have a complex enough product with enough pieces that it will be worth hiring at least one devops person - even a junior one - to manage everything, because Heroku just can't do everything, and you'll likely also be running multiple apps and instances.
  • I can't stress enough the importance of Heroku's integration with a wide variety of providers in the form of add-ons. Provisioning is easy for logging and monitoring, caching, data storage, text messaging, email, source code hosting, payment processors, performance and load testing, different database add-ons, etc., -- if you can think of it, Heroku probably supports at least one type of provider for it. This alone saves a ton of time evaluating and integrating the different providers into your application.
  • Heroku is insanely well-equipped to host Rails applications and other Ruby-based web applications (e.g. Sinatra and custom Rack applications). They also support PHP, Node.js, Python, Java, Go, Clojure and Scala-based applications.
  • The Heroku Dashboard is one of the best UIs I've seen for just about anything. Given how complicated it could get, it's obvious what you are doing and how to do it.
  • The Heroku documentations is top-notch and always kept up-to-date. I am VERY picky about this sort of thing and I have no complaints at all.
  • I've found customer support to be variable. When I've contacted them by filing tickets, they have been professional and generally very responsive, however, when we set up a phone conference to discuss our security needs, the support person we talked to was only marginally professional in his responses, and not really helpful.
  • Heroku needs more than one hosted location in the US. Relating to the meeting I mentioned, my previous company needed a disaster recovery plan since we were trying to qualify for SOC-2 certification. Because we were also a fintech business, we could not choose a host outside of the US, so having only Virginia as an available location caused problems for us.
I find Heroku to be best for startups and companies in an initial growth phase. Unfortunately, moving away from Heroku can be very painful, and so companies seem to end up throwing a bunch of money at a lot of dynos and workers and not really figuring out a better architecture or hosting platform, because they are growing so fast they don't really have the time for it.
Read Shannon E. Wells-Mongiovi's full review
Adam Fortuna | TrustRadius Reviewer
April 15, 2016

7+ Years using Heroku at Code School and on my own personal projects

Score 9 out of 10
Vetted Review
Verified User
Review Source
We've used Heroku for a number of projects over the years -- probably more than 100 different sites and applications. It is undoubtably the easiest way for us to get started on a project. A number of sites are, or were at some point hosted on Heroku -- Code School, Try Ruby, Try Git and many more. Heroku enabled us to grow without a dedicated systems administrator, while not worrying about the reliability of our servers and instead focusing on the customer experience and product.
  • Easy to get started -- you just need some git experience.
  • Reliable - over the years our sites have rarely been down. When they are down due to our own code (memory limitations, bugs), they're restarted in a smart way that brings them back fast.
  • Database management using Postgres is made extremely easy. As someone who's not a sysop, I setup database replication, made and restored backups, connected from my local computer, and did many other things with surprising ease.
  • For personal sites and small sites, the price can be daunting. For the same price as a worker, and an addon or two, I could get a full out server.
  • Better reporting on how apps scale and whether I should add more dynos or less. At times our site was growing slower and slower and we upped our dynos. It wasn't until we lowered our dynos that the site sped up.
  • The "heroku" plans on the addons are sometimes confusing to understand how that works if I transition off Heroku.

Heroku to me is less suited for companies that have a dedicated sysop who can handle server architecture and maintenance. Once our site was large enough, we found we could save more than the cost of an entire hire by switching to dedicated servers. For these very large sites, I feel like heroku could do better from a pricing standpoint.

I feel it's better for smaller sites that might be in the under $1,000 range, or for companies that have the cash and want to move fast.

Read Adam Fortuna's full review
Samantha Ready | TrustRadius Reviewer
May 04, 2016

Deploy Apps Faster on Heroku

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our team uses Heroku to manage our community portal. It helps our team scale as our product scales, install add-ons when needed, and get a clear view into who is doing what using Heroku Dashboards and Pipelines. It was a game changer in helping us get up and running quickly with a short runway to launch.
  • Highly scalable
  • Easily traced activities and version control
  • Optimized for team development
  • Needs more docker services
  • Would be nice to have a unified DX for Salesforce developers/administrators who are working with Heroku
It seems like the pricing model prices out the little guy.
Read Samantha Ready's full review

Feature Scorecard Summary

Ease of building user interfaces (23)
Scalability (39)
Platform management overhead (38)
Workflow engine capability (26)
Platform access control (38)
Services-enabled integration (38)
Development environment creation (35)
Development environment replication (34)
Issue monitoring and notification (37)
Issue recovery (35)
Upgrades and platform fixes (39)

About Heroku Platform

The Heroku Platform, now from Salesforce, is a platform-as-a-service based on a managed container system, with integrated data services and ecosystem for deploying modern apps. It takes an app-centric approach for software delivery, integrated with developer tools and workflows. It’s three main tool are: Heroku Developer Experience (DX), Heroku Operational Experience (OpEx), and Heroku Runtime.

Heroku Developer Experience (DX)
Developers deploy directly from tools like Git, GitHub or Continuous Integration (CI) systems without the need to manage infrastructure. The web-based Heroku Dashboard makes it possible to manage applications online and gain visibility into performance.

Heroku Operational Experience (OpEx)
OpEx helps developers troubleshoot and remediate issues and customize the ops experience to identify and address trends in application health. Heroku provides a set of tools to alert teams if something goes wrong, or to automatically scale web dynos if the response time for web requests exceeds a specified threshold.

Heroku Runtime
Heroku runs apps inside dynos—smart containers on a fully managed runtime environment. Developers deploy their code written in Node, Ruby, Java, PHP, Python, Go, Scala, or Clojure to a build system which produces an app that's ready for execution. The system and language stacks are then monitored, patched, and upgraded. The runtime keeps apps running without manual intervention.

Heroku Platform Competitors

Heroku Platform Technical Details

Operating Systems: Unspecified
Mobile Application:No