Ramp up your organization quickly on how to automate repetitive manual processes with Hyland RPA
August 11, 2021

Ramp up your organization quickly on how to automate repetitive manual processes with Hyland RPA

Luis Garcia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hyland RPA (formerly AM Ensemble)

It is being used by the IT department. Our first implementation was for the Employee Terminations process. It was estimated to save us 15 man hours per week at the time we initiated the project. We are also in the process of adding requests for Multi-Factor Authentication resets.
  • The ability for the RPA Analyst to document an existing process
  • The ability to use the RPA Analyst project to create a project in RPA Designer
  • The ease of learning workflow actions & concepts in RPA Designer
  • Understanding the infrastructure and all the components (e.g. Activities, Manager, Designer, Conductor, Database, Login Service) was difficult at first
  • Understanding the compatibility between versions of all the components was difficult at first
  • New versions of Activities are being rolled out at a rapid pace, therefore, not understanding compatibility between components can make change control cumbersome
  • Hyland RPA has had a positive impact on our Employee Terminations process by reducing 15 man hours per week and has a potential to grow as our company grows
  • There is a potential for Hyland RPA to positively impact our company by reducing and additional 60 man hours per week with already identified targets
Hyland has been very responsive to our support tickets. They have consistently responded within their SLA.

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Both RPA Analyst and RPA Designer are easy to learn and with experience almost any manual process can be automated. Once, the infrastructure is understood any organization should be able easily scale up it's automation efforts across multiple departments.
Hyland RPA is well suited for highly repetitive manual processes. It works really well with more modern web applications. It is more difficult to work with older client-server applications where fields, buttons, and links may be harder to identify, but with time and experience using the tools, most problems can be resolved.