IBM Apptio Review | TrustRadius

Overall Satisfaction with IBM Apptio

Use Cases and Deployment Scope

We use IBM Apptio to track transactions such as pre encumbrances, encumbrances, Actuals, budget

Pros and Cons

Pros

Customer service
Ease of use
Non aggressive marketing

Cons

Unable to say at this time

Return on Investment

Transparency (positive)

Features

We use the reporting for an easier point of view compared to our ERP system

Support Rating

9

They have been wonderful

Apptio Portfolio Solution

None

Unknown

Alternatives Considered

IBM Cloudability

N/a - business owner decision

Key Insights

Do you think IBM Apptio delivers good value for the price?

Yes

Are you happy with IBM Apptio's feature set?

Yes

Did IBM Apptio live up to sales and marketing promises?

Yes

Did implementation of IBM Apptio go as expected?

Yes

Would you buy IBM Apptio again?

Yes

Likelihood to Recommend

Our higher education tracking of budgets and expenditures

Using IBM Apptio

Users and Roles

50 - The business functions that these users represent are: Directors, Managers, IT Finance department.

Support Headcount Required

2 - IT Finance Manager and person who reports to them.

Business Processes Supported

cost transparency
reporting
eventually Cloud Cost

Innovative Uses

collaboration between departments
vendors
analysis on spend

Future Planned Uses

integration between our ERP system PeopleSoft
lifecycle management

Likelihood to Renew

8

Not based on my decision, the department who purchased this product says nice things about it.

Comments

Please log in to join the conversation

Janie Carothers
(Vendor Representative) commented a year ago
Thank you for your honest feedback! We love hearing that IBM Apptio is a useful tool for you. We’d like to invite you to share your expertise through Apptio Ambassadors, our customer advocacy program. Learn what’s new at Apptio and earn valuable rewards, such as Starbucks, Target and Amazon gift cards! https://apptio.customershome.com/user-request We also invite you to join other Apptio customers around the globe by interacting in our Apptio Community, an exclusive online forum for Apptio Customers, Partners, and Employees to learn, connect, share and grow together. https://community.ibm.com/community/user/apptio/home Thank you for being a valued Apptio customer!