Support agents are not very knowledgeable
September 25, 2025

Support agents are not very knowledgeable

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Software Version

ApptioOne

Modules Used

  • Cost Analytics (formerly Cost Transparency)

Overall Satisfaction with IBM Apptio

Apptio is used to identify and allocate our cloud spend across various buisness units, by allocating budgets charges and providing oversight on costs. Connected to our cloud tennants, billing data is pulled in and analysed, validated and allocated before the bills our paid and provides a look back / trends over time.

Pros

  • Visulise
  • Automatically import / connect to tenants

Cons

  • hard to set up
  • Support agents are not very knowlegable
  • Cost allocation
  • Cost realisation
  • Finance / IT Integration
data ingestion is direct from cloud platforms, budgeting and forecasting tools allow us to cross charge and make depts accountable for costs
really poor, with agents that dont turn up to meetings, know how a cloud env links to apptio and click aimlessly without understanding what fields are for
  • None
Apptio is better for forcasting and multi cloud

Do you think IBM Cloudability delivers good value for the price?

Not sure

Are you happy with IBM Cloudability's feature set?

Yes

Did IBM Cloudability live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Cloudability go as expected?

Yes

Would you buy IBM Cloudability again?

No

Cloud native cost platforms are richer and closer to real time however apptio links multiple tenants together

Comments

  • Janie Carothers | TrustRadius Reviewer
    Janie Carothers
    (Vendor Representative) commented 2 months ago
    Thank you for taking the time to leave us a review. We strive to make our customers wildly successful and were sorry to hear that we missed the mark here. We have shared your feedback with the team and would love the opportunity to provide better support. Would you please consider emailing us at Apptio_Customer_Feedbackwwpdl.vnet.ibm.com to discuss this further?

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