IBM Apptio Review
Updated December 02, 2025

IBM Apptio Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

ApptioOne

Overall Satisfaction with IBM Apptio

In our organization, We use IBM Apptio to do our reporting for our agencies and commissions. It helps bring all the data into one report from multiple different areas in a different system.

Pros

  • reduces time for processing
  • Usability

Cons

  • I think IBM Apptio training guides have room for improvement.
I gave IBM Apptio this usability rating because, in my opinion, IBM Apptio is Very easy to use
  • Reduce time management of staff
Working on adding more features to better use these capabilities
I gave IBM Apptio this support rating because, in my experience, IBM Apptio support is Very helpful to resolve issues timely.
  • None

Do you think IBM Apptio delivers good value for the price?

Yes

Are you happy with IBM Apptio's feature set?

Yes

Did IBM Apptio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Apptio go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Apptio again?

Yes

I think I am likely to tell a colleague that with IBM Apptio I Would like training materials but overall very good

Using IBM Apptio

50 - A wide variety of functions
4 - Accounting, Budget, IT
  • reporting
  • usuablility
  • accuracy
  • Rates calculations
  • Billings
  • Cost calculations
  • Asset tracking
We are planning on continuing with this product and to grow with the IBM Apptio. Giving it a 9 allows for us to grow with the items that are still unknown to us.

Evaluating IBM Apptio and Competitors

  • Other
Ability to condense data
Be more involved in the beginning process. I came in to the project at later time.

IBM Apptio Implementation

I would say that we would just need to create more documentation and training modules.
  • Third-party professional services
Maryville
Change management was minimal - Documentation of the process for future staff coming on to the project.
  • Training of the new product

IBM Apptio Training

  • Online Training
The training was quick and an overview. For user they needed more training in the system.

Configuring IBM Apptio

I think it is configurable
N/A
Yes - we have customized the interface extensively - Easy as we had assistance
Unknown

IBM Apptio Support

N/A - I was not part of this process.
Our Apptio reps are always quick to respond to questions as we have them.
ProsCons
Quick Resolution
Good followup
Problems get solved
No escalation required
Immediate help available
Support understands my problem
None

Using IBM Apptio

ProsCons
Like to use
Relatively simple
Easy to use
Convenient
Feel confident using
None
  • Accessibility
  • connection IT pieces

IBM Apptio Reliability

I would say it has the capabilities to span across multiple departments, though i am not as familiar with all the capabilities.
No issues that i can recall at this time
No issues that i know of

Integrating IBM Apptio

Unknown as i was not part of this process.
  • Unknown at this time
  • Unknown at this time
Unknown at this time
Documentation as i had little to do with this process.

Relationship with Apptio an IBM Company

Easy to work with
Always willing to help
I was not part of this process
I was not part of this process
I was not part of the beginning process. After communication is great.

Upgrading IBM Apptio

Comments

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