Great infrastructure for monthly dev
Updated April 07, 2020

Great infrastructure for monthly dev

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with IBM Cloud Bare Metal Servers

Being used as our primary production for our Web Apps, Internal Facing Apps, and our database warehouse.
  • Quick Deployment
  • Wide global footprint
  • Many auxiliary services beyond servers
  • Downtime!
  • Limited availability in certain markets
  • Some outdated documentation
  • Per server costs are down
  • Accessibility is up
  • Downtime has increased
Development, USA presence, and single source provider solutions are great for IBM Bluemix. You will need to establish DR locations as the uptime is not up to standards.

IBM Cloud Bare Metal Servers Feature Ratings

Service-level Agreement (SLA) uptime
6
Dynamic scaling
Not Rated
Elastic load balancing
Not Rated
Pre-configured templates
Not Rated
Monitoring tools
9
Pre-defined machine images
Not Rated
Operating system support
9
Security controls
9

IBM Cloud Support and Implementation

For the most part, implementation of IBM Cloud Bare Metal Servers went smoothly, however we learned that the location you select will greatly impact the quality of service and availability. Several data center locations are being decommissioned (they are older / legacy from previous acquisitions) and others are simply at capacity. Strongly suggest confirming with their technical folks regarding capacity planning before starting a migration or implementation.
We did not use IBM professional services to deploy and instead used our own technical staff. All went smooth in the data centers where there was capacity.
Basic (free) - We have technical staff in house which are intimately familiar and comfortable with cloud and remote environments. Therefore the basic level is almost always enough for us. The biggest downfall to the basic level is the mean time to respond. Ideally all tickets should be triaged based on severity, not by how much is paid to IBM.
We were migrating from one type of high availability firewall to a newer more capable kind. Doing so traditionally would involved either downtime or having our environment exposed with no firewall protection. The IBM Support team was able to closely coordinate times (not a 9-5 window) and help us generate a process so that when the new firewalls spun up traffic was blocked by default.
The support is decent and in an emergency they will help you if you make enough noise. However the creation of "class of customers" within the IBM ecosystem I think is a step backwards as it can put emergencies on the back burner simply because we didn't pay enough in monthly fees.