Great infrastructure for monthly dev
Updated December 17, 2021
Great infrastructure for monthly dev
Score 7 out of 10
Overall Satisfaction with IBM Cloud Bare Metal Servers
Being used as our primary production for our Web Apps, Internal Facing Apps, and our database warehouse.
- Quick Deployment
- Wide global footprint
- Many auxiliary services beyond servers
- Limited availability in certain markets
- Some outdated documentation
Not all applications make sense in cloud, which is why it is nice to have access to bare metal solutions as well as cloud based solutions. We achieve operational efficiency by keeping our 24hr / 365 day workloads and compute needs on bare metal
It is on par with other solutions when comparing servers of equal size.
The servers themselves are a commodity product. Dell is Dell, HP is HP. When comparing vendors for this service, you are looking at price, SLA, and easy of use for support.
- IBM Cloud Virtual Servers
- IBM Cloud Bare Metal Servers
- IBM Cloud Internet Services
Being able to have the same services on the same vendor allows for a smoother integration and some cost efficiencies. However this adds some risk with DR and emergency planning.
Do you think IBM Cloud Bare Metal Servers delivers good value for the price?
Are you happy with IBM Cloud Bare Metal Servers's feature set?
Did IBM Cloud Bare Metal Servers live up to sales and marketing promises?
Did implementation of IBM Cloud Bare Metal Servers go as expected?
Would you buy IBM Cloud Bare Metal Servers again?
IBM Cloud Bare Metal Servers Feature Ratings
IBM Cloud Support and Implementation
For the most part, implementation of IBM Cloud Bare Metal Servers went smoothly, however we learned that the location you select will greatly impact the quality of service and availability. Several data center locations are being decommissioned (they are older / legacy from previous acquisitions) and others are simply at capacity. Strongly suggest confirming with their technical folks regarding capacity planning before starting a migration or implementation.
We did not use IBM professional services to deploy and instead used our own technical staff. All went smooth in the data centers where there was capacity.
Basic (free) - We have technical staff in house which are intimately familiar and comfortable with cloud and remote environments. Therefore the basic level is almost always enough for us. The biggest downfall to the basic level is the mean time to respond. Ideally all tickets should be triaged based on severity, not by how much is paid to IBM.
We were migrating from one type of high availability firewall to a newer more capable kind. Doing so traditionally would involved either downtime or having our environment exposed with no firewall protection. The IBM Support team was able to closely coordinate times (not a 9-5 window) and help us generate a process so that when the new firewalls spun up traffic was blocked by default.
- IBM Cloud Docs
- Ability to check uptime status for IBM Cloud products
- IBM Cloud product demos and tutorial videos
Ehh. Because of the sheer breath of services, the documentation was usually only mildly helpful and many times out of date. We've had the most success using live chat or calling in.
The support is decent and in an emergency they will help you if you make enough noise. However the creation of "class of customers" within the IBM ecosystem I think is a step backwards as it can put emergencies on the back burner simply because we didn't pay enough in monthly fees.
Evaluating IBM Cloud Bare Metal Servers and Competitors
IBM Cloud Bare Metal Servers Support
Problems get solved
Support cares about my success
Quick Initial Response
Need to explain problems multiple times