How IBM Cloud Object Storage and other hardware services are beneficial to our company and products
May 28, 2020

How IBM Cloud Object Storage and other hardware services are beneficial to our company and products

Michael Felker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with IBM Cloud Object Storage

We are using IBM Cloud Object Storage to store copies of data that our custom software generates and transmits via SSH. We are using it per client (bucket per client). We are using it across our entire company and for our clients as well. IBM Cloud Object Storage solves our need to store encrypted data in a secure environment that can be programmed to send or receive when we need it.
  • Even though it is object storage, I can still use folder structure and store data.
  • It adds yet another layer of encrypted protection to our already strong system.
  • It was easy to set up and will be valuable to each and every client we help. Ease of use is pretty key.
  • Tech support was available via chat and helped us set up our bucket and other needs.
  • IBM Cloud Object Storage has errors in their documentation and they could fix the errors.
  • While tech support via chat was great, the chat interface was out of sync and very buggy. It must be fixed. It was very difficult to communicate with tech support.
  • The entire IBM Cloud Object Storage system is a bit confusing without the use of lots of documentation and some things that were supposed to be automatically set up were not.
  • Since we just started using COS, it's hard to quantify, but it works 100% in our scope of what was needed for our custom software.
  • Because of IBM COS, we were able to deploy our software when other solutions would not work.
  • The cost of IBM COS seems competitive and the startup program we are in looks like it will prove very valuable to the future of our company.
No. Our software solution does not require traditional database.
Our file sizes, on average, are very small, so Aspera may not be necessary or beneficial, however, fast upload/download speeds are paramount, so if Aspera is responsible for faster transmission of data bi-directionally then we need it!
Since we are just starting out with COS, it is hard to quantify, but since it meets our long-term needs like a glove, I have a feeling it will be very cost effective.
We looked at offerings from AWS, Microsoft and Wasabi. We chose IBM. IBM had the features we needed - specifically SSH/SCP/SFTP availability through API. The costs were good and the startup program allowed us to get up and running to test the system cost effectively.
We are using a Bare Metal Server with 32GB ram, 1 XEON 16 core processor and 48TB of HD space. We are also using IBM COS in tandem with the bare metal server. The two meet our needs perfectly.
IBM Cloud Object Storage is excellent for backup, storage of important files and fine for programming use-cases where files must be sent or received. It is relatively easy to maintain once set up and the learning curve is not too bad.

IBM Cloud Object Storage Feature Ratings

Service-level Agreement (SLA) uptime
9
Dynamic scaling
10
Elastic load balancing
Not Rated
Monitoring tools
9
Security controls
9

IBM Cloud Support and Implementation

Implementation took 2 days and required support chat - but the support representative was very knowledgeable and the experience was a good one. Chat made it difficult because it was very out of sync, but Brian, from chat tech support went out of his way to help me - citing docs, helping with Linux commands and even doing a Webex meeting to get everything working properly.
Basic (free) - I required chat support and was able to implement the bare metal server and bucket from IBM COS with just that. My level of expertise is advanced and I have decades of experience with Linux.
In the last two days, Brian from chat tech support was absolutely fantastic! He even went so far as to Webex with me to get the hurdles solved. Without him, this experience would not be nearly as good. In the end, it took 2 days and his help to get everything we needed set up.
  • Central Documentation and Learning Hub
  • IBM Cloud Docs
  • Ability to check uptime status for IBM Cloud products
  • Access to IBM and Developer communities through Stack Overflow or GitHub
  • Chat with Watson
In the end, the docs and chat tech support were all I really needed. I use stack overflow quite a bit for a variety of languages and services, so I am sure I will use it for IBM in the future.
Again, Brian from chat tech support deserves a 10 rating. He was integral to helping us set up everything we needed.

IBM Cloud Object Storage Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times