How IBM Cloud Object Storage and other hardware services are beneficial to our company and products
May 28, 2020
How IBM Cloud Object Storage and other hardware services are beneficial to our company and products
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Cloud Object Storage
We are using IBM Cloud Object Storage to store copies of data that our custom software generates and transmits via SSH. We are using it per client (bucket per client). We are using it across our entire company and for our clients as well. IBM Cloud Object Storage solves our need to store encrypted data in a secure environment that can be programmed to send or receive when we need it.
Pros
- Even though it is object storage, I can still use folder structure and store data.
- It adds yet another layer of encrypted protection to our already strong system.
- It was easy to set up and will be valuable to each and every client we help. Ease of use is pretty key.
- Tech support was available via chat and helped us set up our bucket and other needs.
Cons
- IBM Cloud Object Storage has errors in their documentation and they could fix the errors.
- While tech support via chat was great, the chat interface was out of sync and very buggy. It must be fixed. It was very difficult to communicate with tech support.
- The entire IBM Cloud Object Storage system is a bit confusing without the use of lots of documentation and some things that were supposed to be automatically set up were not.
- Since we just started using COS, it's hard to quantify, but it works 100% in our scope of what was needed for our custom software.
- Because of IBM COS, we were able to deploy our software when other solutions would not work.
- The cost of IBM COS seems competitive and the startup program we are in looks like it will prove very valuable to the future of our company.
We looked at offerings from AWS, Microsoft and Wasabi. We chose IBM. IBM had the features we needed - specifically SSH/SCP/SFTP availability through API. The costs were good and the startup program allowed us to get up and running to test the system cost effectively.
IBM Cloud Object Storage Feature Ratings
IBM Cloud Support and Implementation
IBM Cloud Object Storage Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | Need to explain problems multiple times |
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