Work experience with IBM Watson Assistant
May 23, 2021

Work experience with IBM Watson Assistant

Nikhil sharma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

It has a user friendly interface with good control on Android technology that provides containerization. It gives control to the information technology administrator, including remote data wipe. It also has the flexibility to create multiple/different user group profiles and assign security policies to each group independently. Flexibility in billing and good technical support.
  • Billing Transparent.
  • Better security policies.
  • Easy to configure and maintain.
  • no better support on Apple products.
  • Technical support not based out of India
  • Dependency on vendors on billing
  • Good with Android devices like mobile phone and tabs.
  • Remote group policy updates.
  • IBM MaaS 360 along with Watson controls for mobile devices.
  • Conflict of interest with vendors.
  • IT team help to implement Bring Your Own Device technology.
  • Good security controls.

Based on our experience with usage, Zoho has good integration between security policy management and the hardware inventory management along with its in build service desk portal.

And also Zoho allows Google Play Store applications for business requirement. However, Zoho has no feature of containerization and not much economical because of the requirement of a bundle package. So for BYOD technology IBM Maas 360 with Watson option is the best one.

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Microsoft 365 (formerly Office 365), Zoho Analytics (formerly Zoho Reports), Zoho ContactManager
IBM Watson Assistant was good in implementing BYOD but if the using devices are only Android-based one's. It would be better if extended to other OS platforms like Windows and Apple IOS. other good features like location tracing etc., also could help better. Containerization giving the required security controls to segregated business applications from personal applications.