Innotas, the PPM Superhero!
Updated April 30, 2015
Innotas, the PPM Superhero!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Innotas
The City of Tacoma has two seperate instances of Innotas. One is being utilized by the centralized IT Department's Business Solutions team to manage it's portfolio of SAP, Web and Information Services projects for all City of Tacoma departments. Tacoma Public Utilities Project Management team also recently implemented an instance in an effor to improve scheduling and tracking of all utility technology projects. Along with the basics of the project approval and scheduling process, there is a large focus on resource planning, time tracking and KPI reporting.
Some of the main organiational pain points being addressed by this tool include:
1) A distinct project approval and prioritization path based on a clearly defined methodology and criteria.
2) A clear picture of resource allocation and capacity.
3) Tracking estimates vs actuals and monitoring commitments to ensure service level agreements are being met.
4) Gaining a factual representation of actual work being delivered to each customer.
Some of the main organiational pain points being addressed by this tool include:
1) A distinct project approval and prioritization path based on a clearly defined methodology and criteria.
2) A clear picture of resource allocation and capacity.
3) Tracking estimates vs actuals and monitoring commitments to ensure service level agreements are being met.
4) Gaining a factual representation of actual work being delivered to each customer.
- Incredible tool for the integration of project, portfolio and asset management.
- Talented, professional and service oriented support staff.
- Always focused on technological advancement and product improvement.
- Needs simplification of reporting capabilities.
- During implementation, needs to improve upon understanding the customer base and their processes so that the customer can be guided how to get the best utlization of the program for their needs. Continual hands-on support and review of the customer's system could be helpful as new capabilities are implemented.
- Could use a slicker look and feel to the resource capacity planning process/screens.
- Transparent project portfolio management
- Improved resource management
- More reliable project reporting
Using Innotas
100 - Mostly business analysts, developers project managers and IT supervisors.
3 - We have two Business Analysts on the support team as well as one IT Supervisor. However, one analyst serves as the primary administrator while the other two back up when necessary. There is another small team that makes process decisions.
- Dashboard and report management
- Project status tracking
- Resource Management
- Request tracking tool for our Telecom team
- Fast track low risk projects
- Financial Management
- Improve Resource Capacity Planning
- Application Management
Innotas Implementation
- Vendor implemented
Innotas Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Absolutely! Solutions for issues we record are almost always communicated or fully resolved in a timely fashion.
Many times in the past I have been on the phone with someone who didn't initially understand the issue we were having or desired change. Or in some cases, I didn't understand the solution they were suggesting. In each case, the support agent was patient and took the necessary time to ask questions and ensure mutual understanding.
Using Innotas
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Convenient Feel confident using Familiar | None |
- Project data / task management
- Timesheet entry
- Admin functionality
- Reporting
- Resource Management
Yes, but I don't use it