Great fit for a startup implementing a new QMS
October 23, 2024

Great fit for a startup implementing a new QMS

Kevin Grover | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intellect QMS

We use multiple applications in Intellect QMS to consolidate our QMS activities in one platform. Before Intellect QMS, our processes, documents and records were scattered all over Sharepoint with little oversight or control. Now we manage daily activity for document control, corrective actions, nonconformance management, auditing and other QMS functions with interconnected applications available to all users.

Pros

  • The applications are linked to each other so that activities can be shared, collaborated and escalated in one platform.
  • Applications are sufficient "out of the box" but can be configured easily with its intuitive Design tools.
  • Users can go to their personal dashboard to stay on top of their tasks across multiple applications and monitor status of activities in progress.
  • The workflow-based applications keep activities moving forward efficiently but following standard processes.

Cons

  • Although the configuration is a "no code" approach, there is a learning curve to effecting design changes.
  • The user guide documentation provided is OK for administrators but needs to be more user-friendly for general users.
  • Importing "legacy" data from existing processes can be cumbersome.
  • Users appreciate the time and effort saved by having all of the QMS functions connected and in one place, without having to rely on emails, Sharepoint links multiple modes of communication to keep track of their activities and responsibilities.
  • The no-code platform means we don't need IT support to maintain and configure the applications. One administrator was able to get the system launched and effective in just several weeks, with ongoing training and customization as users and applications are added.
  • Our organization was recently certified to ISO 9001:2015. Intellect QMS helped us to navigate internal and audits confidently and effectively.
There is always resistance to change, but users are finding Intellect QMS to exceed their expectations as we migrate from our legacy "island" Sharepoint-based processes. Training is actually easiest to do hands-on, and users can learn quickly and then help train others. Users appreciate the personal navigation dashboard and the familiarity of the interface from one application to another. The workflow-driven applications are intuitive and make the system easy to navigate for all levels of users, although the learning curves will vary. The "Design-Test-Live" approach facilitates the implementation of configuration changes suggested by users.
We considered other "out of the box" platforms and decided to partner with Intellect QMS because of the ease of implementation and scalability. We went through a lot of demos and preferred the Intellect QMS user interface and responsiveness of the customer support team. The cost was competitive to launch and will allow us to add users and applications as we continue to grow. Many of the customer testimonials we reviewed pointed to Intellect QMS as the best fit for our organization.

Do you think Intellect QMS delivers good value for the price?

Yes

Are you happy with Intellect QMS's feature set?

Yes

Did Intellect QMS live up to sales and marketing promises?

Yes

Did implementation of Intellect QMS go as expected?

Yes

Would you buy Intellect QMS again?

Yes

This is a great platform for a small but quickly growing organization. It works well out of the box without a lot of bells and whistles but can be configured for specific needs. Migrating "legacy" processes, data and culture requires a lot of up front training but is worth the effort. Customer support is top-notch, and a single administrator can manage multiple applications.

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