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ININ Review
August 15, 2014

ININ Review

Andrew Stone | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Customer Interaction Center

Modules Used

  • CIC for UC
  • PureConnect

Overall Satisfaction with Genesys PureConnect

ININ was first implemented to replace an aging Avaya system at the companies global call center. ININ allowed us to easily switch platforms and increase functionality and performance. ININ was then rolled out to the corporate Help Desk and retail locations allowing for a total corporate solution with centralized management.
  • Ease of setup and managment
  • Simple user interface and site managment
  • Good support and assistance from ININ corporate resources (Engineers and Technical Assistance)
  • Some advanced functionality is less intuitive to setup then other packages
  • Depending on your requirements some functionality is limited or unavailable
  • Patch releases are too far apart, causing delays in some problem resolution
  • Great ROI
  • Allowed for an easy platform transition in a busy call center
  • Allowed for better call routing, user management, and reporting
  • Avaya,Aspect Workforce Management,Cisco Unified Contact Center
ININ is a more cost effective solution with less overhead and more out of the box functionality. ININ also had a shorter time frame for getting users and managers up to speed
It's best used for small to mid-sized companies with limited staff and budgets. Companies should understand how ININ will connect and interact with their current environment to make sure the chosen configuration best meets their needs.

Using Genesys PureConnect

ININ met the current business need and allowed the company to roll it out to other business area's as required. Support from ININ is good and with a lower overhead allows for a better ROI then other options.