Intercom: the jack-of-all-trades
September 12, 2017
Intercom: the jack-of-all-trades
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
It has evolved into the backbone of our Marketing Stack. We use it for automated communication with anon visitor traffic, onboarding & nurture emails with our existing user base, our help documentation (help.landinglion.com) and automated customer support throughout the app IN ADDITION to it being a simple customer support synchronous communication vessel.
- Anonymous Visitor Traffic
- Automated Customer Support
- Onboarding & Nurture Campaigns
- Their "help" stuff is pretty limited functionally at the moment. We use it more due to convenience and the automated responses you can wire up via chat to link help articles given keywords.
- Reduced churn
- Decreased CPA
- Increased Conversion Rate
You cannot compare them. Intercom is in an entirely different league.
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