Item: Intuit Online Payroll (discontinued)
Rating: 1
Author: Elizabeth Matter

Use Cases and Deployment Scope

I provide payroll services for my clients and have been using IOP. I own my own business and have no employees myself, so I am the only one who uses it. IOP doesn't address business problems, it creates them.

Return on Investment

IOP has made me lose time and money over and over again and they charge me for it. IOP makes me work for them free of charge.
IOP doesn't give their costumer service representatives any authority to actually assist customers with their needs.
IOP makes it difficult to contact anyone but the sales department.

Support Rating

Again, I would rate this a 0!!!!! IOP no longer provides support. IOP only provides excuses and ways that their customers can work for them for free while they continue to take our money.

Usability

I would rate it a 0. It gets worse and worse all the time. It seems like every time I go into IOP to run a payroll for one of my clients, I have one more problem.

Key Insights

Do you think Intuit Online Payroll (discontinued) delivers good value for the price?

Are you happy with Intuit Online Payroll (discontinued)'s feature set?

Did Intuit Online Payroll (discontinued) live up to sales and marketing promises?

Did implementation of Intuit Online Payroll (discontinued) go as expected?

Would you buy Intuit Online Payroll (discontinued) again?

Other Software Used

QuickBooks Desktop Premier, QuickBooks Online

Likelihood to Recommend

Because of all the reasons I mention, I would not even choose "1" on the scale of "how likely are you to recommend IOP to a colleague". I would not and do not recommend them anymore. And in fact, when I was speaking to a client of mine today, they stated that "Quickbooks S!*#s" and I agreed. Across the board this company is failing miserably with their customers.

Going down hill fast!

Overall Satisfaction with Intuit Payroll