My wife might be jealous to know how in love I am with ion interactive
June 28, 2019
My wife might be jealous to know how in love I am with ion interactive
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ion interactive, by ScribbleLive
ion is being used across multiple business units in our company. A few years ago, I was the only one in the company using it. But as other marketers saw what I was able to do, quickly and inexpensively, they started hopping on board. Now our internal design department has two people devoted to creating with the ion platform. We use it for product selectors, calculators, a sales tool library, trade show lead capture, and dozens of fun social media posts that boost our SEO. It’s been a game changer for us.
Pros
- Quick Starts make it so easy to get started.
- Real-time updates are awesome and save a ton of wasteful process.
- The combination of user friendliness for simple things and the flexibility to do more complex things is great.
- Chat support is excellent and deeper-dive support has been super helpful.
- The ability to use these tools in the cloud or embedded has given us tactic flexibility.
Cons
- Would like to be able to copy rules and paste them in other places (pages, creatives)
- Better advanced level training (re-watchable webcasts)
- Ability to upload multiple fulfillments
- Extended help hours (we're on the West coast)
- ion has helped us drive up our SEO.
- We've been able to expand our product portfolio to give better solutions for our consumers because ion can help them find the right one.
- ion has saved us THOUSANDS of dollars in development costs.
For a particularly complex tool beyond my ability to create I contracted ion to build it. The developer was BRILLIANT. I mean that in a literal sense. His ability to quickly understand and assimilate the needed logic was breathtaking. And his ability to translate my vision into a tool was phenomenal. The whole process with the ion team of discovery, scoping, estimating, executing and post delivery support was outstanding.
I also love that when I ask a question and get a response, often there is follow up a week or so later to see if I was able to accomplish what I wanted. Great customer service.
I also love that when I ask a question and get a response, often there is follow up a week or so later to see if I was able to accomplish what I wanted. Great customer service.
When I chose ion, my alternative was to have developers build what I was envisioning. Just two tools I wanted were going to cost me $50k to build. With ion I was able to create those, plus dozens of other tools.
Early on when I started using ion, another division had just started using another interactive tool. A year later they had scrapped that arrangement and transitioned over to ion. They found that ion just offered more breadth of features.
Early on when I started using ion, another division had just started using another interactive tool. A year later they had scrapped that arrangement and transitioned over to ion. They found that ion just offered more breadth of features.
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