Can't Beat iSmart's Customer Service and Features
July 27, 2016

Can't Beat iSmart's Customer Service and Features

Joann Cox | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with iSmartRecruit

Our recruiters use iSmart Recruit on a daily basis to keep track of prospects, clients, jobs and candidates. Our ability to easily access this information valuable time and money. The ability to enter jobs and have them update immediately on our website is invaluable. Their customer service is unmatched - any vendor for any product we use in our business. We would recommend iSmartRecruit to anyone looking to use an applicant tracking system in their recruiting business.
  • Easy and quick access to clients, candidates, jobs and prospects.
  • Posting our jobs to our websites.
  • Uploading and parsing candidate resumes is simple.
  • Keeping track of our placements or the candidates we don't place (and notes about why) help us as we consider people for future opportunities.
  • I need to take some time to rename some of the field names. The nice thing is I can do most of this myself as the administrator. I haven't been quick about knowing where to go in the system (my fault).
  • Each business has custom needs and requirements. There are times when this has to be done by iSmart. They are quick to respond to requests.
  • I would like to add some additional reports to the system. I just haven't learned to do this myself (haven't taken the time) - and I haven't requested it.
  • It's a robust system with many features. Because of this - there is a learning curve. It can be difficult to get our recruiters to slow down long enough to learn really learn the system, to enter all of the information, or to check the system before calling a candidate, client or prospect that has already been contacted.
  • I would like to be able to enter 5 or 6 key words to identify the top information about a particular candidate to help with searching. Searching for candidates is a feature in the system - but this might help our recruiters remember to do it.
  • It's eliminated the need to hire additional administrative staff. This is the single biggest savings.
  • It has saved a lot of time that allows us to spend more of our time and resources responding to clients and candidates. Our clients and candidates feel we are more service-oriented and different than our competition. We've received referrals this way. Difficult to measure - but definitely huge items.
We looked at a number of other systems that were not as comprehensive. Many were priced above our budget, and we know customer service would not have been as good.
Posting our openings to our website is #1. This saves us a lot of time and eliminates the need to have a website resource do it every time we have a new opening. Prospective candidates can email us directly.

iSmartRecruit Feature Ratings

Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Customized Application Form
9
Resume Management
9
Duplicate Candidate Prevention
10
Candidate Search
9
Applicant Tracking
10
Collaboration
10
Task Creation and Delegation
10
Email Templates
10
User Permissions
10
Notifications and Alerts
10
Reporting
10