The Heat(service manager) is on!
April 28, 2021

The Heat(service manager) is on!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ivanti Service Manager (powered by Heat)

We use the tool in out IT department, with over 80 staff. We are currently looking to expand the use to HR, Health Records and Facility Management. Ivanti Service Manager allows us all to get the work done as efficiently as possible!
  • Customization is key! It is able to almost fit any scenario we throw at it, allowing us to fit the tool to us rather then the other way around.
  • Knowledge module needs some work, especially the built in editor.
  • Huge! It has automated almost everything we throw at it, giving us the time to work on what matters most - innovation!

Do you think Ivanti Service Manager (powered by Heat) delivers good value for the price?

Yes

Are you happy with Ivanti Service Manager (powered by Heat)'s feature set?

Yes

Did Ivanti Service Manager (powered by Heat) live up to sales and marketing promises?

Yes

Did implementation of Ivanti Service Manager (powered by Heat) go as expected?

Yes

Would you buy Ivanti Service Manager (powered by Heat) again?

Yes

It’s able to fit almost all of the scenarios we give it, but we find it hard to manage workflow for multiple corporations.

Ivanti Service Manager Feature Ratings

Organize and prioritize service tickets
10
Expert directory
7
Service restoration
Not Rated
Self-service tools
8
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change requests repository
10
Change calendar
10
Service-level management
10