Excellent custom features make this a really rich ITSM product
We use Ivanti Neurons for ITSM across our IT solution. The main use is for logging, prioritising and resolving incidents and requests from …
Ivanti Neurons for ITSMFormerly Ivanti Service Manager (powered by Heat)
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Overview
What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
Read moreRecent Reviews
Popular Features
View all 13 features- Organize and prioritize service tickets (21)8.686%
- Self-service tools (20)8.282%
- ITSM collaboration and documentation (20)8.181%
- ITSM reports and dashboards (21)7.878%
Reviewer Pros & Cons
View all pros & cons
Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Ivanti Neurons for ITSM, and make your voice heard!
Pricing
View all pricingN/A
Unavailable
What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
29 people want pricing too
Alternatives Pricing
What is ServiceNow IT Service Management?
ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…
What is Jira Service Management?
Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
Ivanti Neurons for ITSM Competitors
Ivanti Neurons for ITSM Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.
IFS Assyst, BMC Helix ITSM (Remedy), and CA Service Management, with CA Service Desk Manager are common alternatives for Ivanti Neurons for ITSM.
Reviewers rate Service-level management highest, with a score of 9.1.
The most common users of Ivanti Neurons for ITSM are from Enterprises (1,001+ employees).
Comparisons
View all alternativesCompare with
ServiceNow IT Service Management
Compare
Jira Service Management
Compare
Cherwell Service Management
Compare
Ivanti ITSM Service Desk
Compare
BMC Helix ITSM (Remedy)
Compare
ManageEngine ServiceDesk Plus
Compare
Zendesk Support Suite
Compare
Micro Focus Service Manager
Compare
Microsoft System Center Service Manager
Compare
Jira Software
Compare
Reviews and Ratings
(38)
Attribute Ratings
Reviews
(1-22 of 22)- Popular Filters
Companies can't remove reviews or game the system. Here's why
November 18, 2022
Excellent custom features make this a really rich ITSM product
We use Ivanti Neurons for ITSM across our IT solution. The main use is for logging, prioritising and resolving incidents and requests from across the organisation, we also use it for change management within the IT team. We use a number of additional areas, such as problem, major incident, post incident review, SLAs, suppliers and event alerting too.
October 18, 2022
An excellent customizable product
Score 8 out of 10
Vetted Review
Verified User
Ivanti Service Manager (powered by Heat) is completely customizable and can be process driven. Excellent product for multiple departments (IT, HR, etc.) to use service requests. A lot of work at the front will pay off at the end. Since it can do so much, it is hard to decide what you want it to do at the start. If you are implementing it, take your time to decide which of the modules you need (Incident, Service, Problem, Change, etc.) and implement those. Get used to them and then expand. Gives too many notifications out of the box but those can be turned off or removed.
September 13, 2022
Ivanti Service Manager is a great product to help your IT Service Teams be more efficient
Score 9 out of 10
Vetted Review
Verified User
We use Ivanti Service Manager to provide a Self Service IT support to over 15,000 employees at our organization. ISM is the main intake portal for Service Requests and IT Incident reporting. IT Service teams are dispatched and their processes and response times are measured using the system. We also use the Change Management and Problem Management modules of the system.
July 08, 2022
An ITSM platform which easily adapts to support countless lines of business outside of IT
Score 9 out of 10
Vetted Review
Verified User
Ivanti Service Management is used across the University in an Enterprise Service Management context, helping to support students, staff, and external contacts across multiple lines of business by providing a single portal for them to get answers to questions, raise support requests, or submit requests for services from a shared catalog. The system also drives automation of service requests and dynamic routing of Incidents and other inquiries.
March 14, 2022
Easily Customized Service Management Solution
Score 10 out of 10
Vetted Review
Verified User
We use Ivanti Service Manager to provide a self-service solution for internal customers, record Incidents and Requests, manage our Change process, and are looking into additional options provided by the product such as Knowledge Management, Problem Management, and Project Management. Self Service is used company-wide, with Incident/Request/Change Management used by multiple Information Services teams, both within and outside of the IT portfolio.
We use it across many different business units. The primary features we use are basic help desk (Incident), Problem, Change, Reporting, Service Requests, Knowledge Base, automation between Ivanti Asset Manager EPM, and other Ivanti products.
December 17, 2021
Powerful and customizable product. Room for improvement regarding performance and search functionality
We are using Ivanti Service Manager in our company in order to provide the end users with a robust tool to submit their requests and report any incidents. The inclusion of Configuration Items helps us organize and administer the thousands of devices and systems registered. By using workflows and approvals in the request offerings, we also provide a solution towards managing / structuring business processes.
December 14, 2021
Great product and easy to use
Score 9 out of 10
Vetted Review
Verified User
Ivanti Service Manager (powered by Heat) is currently being used by the company for ticket creation and resolution services. We use in the IT department, HR, payroll, security, IT security, and supply, to name a few.
May 28, 2021
Service and Asset Management on steroids!
Score 10 out of 10
Vetted Review
Verified User
Ivanti Service Manager (ISM), formerly HEAT, is an ITSM ticketing tool that our clients use for Incident Management, Change Management, Release Management, Knowledge Management, Problem Management, Service Requests, Self Service Portal, Project Management, Event Management, CMDB, Configuration Management, Asset Management (ITAM), and workflow automation, worldwide in Canada, the United States, Australia, New Zealand, Europe, and Asia, for fortune 200 multi-national companies in a multitude of sectors such as government, banking, financial services, insurance, and engineering, to name just a few.
April 28, 2021
The Heat(service manager) is on!
Score 9 out of 10
Vetted Review
Verified User
We use the tool in out IT department, with over 80 staff. We are currently looking to expand the use to HR, Health Records and Facility Management. Ivanti Service Manager allows us all to get the work done as efficiently as possible!
April 27, 2021
IVanti Service Manager - great product if you have the ability to customize to your business. Very powerful
We are using [Ivanti Service Manager (powered by Heat)] to facilitate all of our MSP style functions including ticketing, knowledge base, asset tracking, project planning and budgeting. We use this internally across our entire customer base. My main job functions are dealing with the project management and budgeting systems.
March 16, 2021
Great ITSM product
Whole organization is using the application for Information Services incidents and service requests. Addresses all needs for IS requests and allows us to track our tasks, incidents, service requests, changes, etc.
January 22, 2021
Feature rich, configurable, affordable.
Score 9 out of 10
Vetted Review
Verified User
It first started as for us as an IT ticketing system but we soon realised the capability of the platform and began deploying it across the organisation as an Enterprise Service Management system. It's now being used by over 100 teams between various departments including Human Resources, Finance, Facilities, ICT, Professional Services etc. It's enabled us to provide a platform for many services which have until now been served through paper forms and emails.
January 16, 2021
eyebrow raising
Ivanti Service Manager (powered by Heat) helped in evaluating vulnerabilities and helped with security fixes.
We have a few Mac's and were looking to see if we could even implement the service with Linux Clients.
We have a few Mac's and were looking to see if we could even implement the service with Linux Clients.
October 04, 2019
ISM, automation is everything
Score 7 out of 10
Vetted Review
Verified User
Ivanti Service Manager was being utilized as a ticketing and accountability tool to manage work within a 35 member IT department. It was being used to log tickets for a Helpdesk, and Classroom Support department as well as track major projects for Network and Infrastructure, Information Security, Card Management, Development, and track purchases and inventory. The plan was to implement this product for is project tracking and automation features to better track and monitor projects to ensure accountability as well as provide automation for purchasing new equipment and providing support.
February 12, 2019
Solid and reliable Service Delivery solution with ample of out-of-the-box modules and features to hit the ground running
Score 8 out of 10
Vetted Review
Verified User
Ivanti Service Manager is used for managing tickets in our Business Support Centre as well as Incident, Problem and Change Management within our IT Service Desk.
February 07, 2019
A ticket system that works quite well
Score 9 out of 10
Vetted Review
Verified User
Ivanti Service Manager is used by our internal facing customer service departments such as IT and facilities. All departments use the software as end users and it is used to manage projects, tickets, and work order requests. We are also doing some automation work such as AD account provisioning and reoccurring tasks such as air filter replacements or other timed maintenance needs.
January 26, 2019
Great ITSM Solution
Score 8 out of 10
Vetted Review
Verified User
We use Ivanti Service Manager to log and manage incidents, service requests, problems, knowledge and configuration items
January 26, 2019
Powerful (sometimes too much)
Ivanti Service Manager was brought in to my organization as an IT Service Management tool, to better support the HelpDesk clients (the rest of the organization). But, once established in IT, other departments that offer internal services showed interest in maintaining a catalogue and being able to get reports on their performance.
Currently is used by 6 other departments, with some more showing interest too.
Besides the Service Management part, it is also being used as an Asset Management tool, allowing us to better control our assets.
Currently is used by 6 other departments, with some more showing interest too.
Besides the Service Management part, it is also being used as an Asset Management tool, allowing us to better control our assets.
There are a handful of deploys for different service lines in our company. It serves as a call and issues tracking system with a custom requirement in place for each instance. Our service line, in particular, is the only known one in our company that integrates the Service Manager application with the Ivanti Voice product.
March 01, 2018
The HEAT is on.
With HEAT Service Management many of our customers manage numerous service interactions every day across the whole organization. HEAT Service Management includes Incident Management, Problem Management, Change Management, Knowledge Management, Workflow Automation, Release Management, Service Level Management, Event Management, Availability Management, Financial Management, Portfolio & Project Management and much more.
July 08, 2014
Frontrange ITSM review (older version)
Service Desk Software for tracking Incidents, doing reporting and other necessary services for a client.