What in the world did I do before iWave's 360 Search?!
July 26, 2018

What in the world did I do before iWave's 360 Search?!

Shannon Richardson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with iWave

The prospect research team uses iWave to proactively wealth screen alumni/parent/friend prospects for the University. We use it to find and confirm real estate, donations to other organizations, business information and other contact information. The 360 Search has been an invaluable resource for our team. We love iWave!

Pros

  • Very often we are able to find real estate and gifts to other organizations in iWave that we cannot find in other research products, or we find more recent information. This is a huge bonus when we are looking for time-sensitive information for our major gift officers.
  • Having worked with iWave for a decade, I have seen the company continue to evolve and get better at what they do. They are constantly striving to be competitive with and even better than their peers. This proves to me they are not satisfied with maintaining the status quo like some of the other larger vendors who monopolize the market and whose data has become "flat."

Cons

  • The biggest piece of missing functionality has been data integration with Raiser's Edge, but iWave is working feverishly with Importacular to make that an option for users as well. I expect that process to be more user-friendly in the next year or so.
  • I love that iWave is always adding new data sources to their 360 Search with Database USA being the newest piece. I hope the "COMING SOON" section of that data source will be populated soon.
  • iWave has had a positive impact on our ROI across the board. It is a fantastic supplement to our other products in that it often turns up real estate and gifts to other organizations not found elsewhere, or the information is more current.
  • We are completely satisfied with our customer service and rarely if ever have any technical difficulties, which positively impacts our daily work with no down time.
  • As iWave continues to improve their product, they guarantee our annual renewal and our referrals to other potential customers.
  • Even though we are a Raiser's Edge client, we are getting closer to committing to iWave for a major wealth screening as they continue to improve their product and optimize their data integration capacity.
iWave is affordable, offers current data, and is continually adding new data sources. They are the only product that offers international prospect information, which is helpful as our institution borders Canada. I was impressed when our sale representative went out of his way to teach me about how I could screen Canadian prospects in a way that helped us calculate an estimated real estate value for our prospects. We had no other way of getting this information as Canada does not provide the information publicly like tax assessor offices do in the United States.
iWave is a fantastic product for any size shop. We recently did a small screening of about 1000 records and were pleasantly surprised at how the results turned up new names we didn't realize were prospects based on the real estate values returned. The functionality of the screening has become easier and the returned results within the product has become much easier for the team to navigate. It is still a little bit cumbersome to sort through and delete gifts or real estate that do not belong to your prospect, but I have used other products that do not even give you that option! It is also really useful to have several options to be able to customize your screening.

Comments

More Reviews of iWave