Item: Joule
Rating: 7
Author: Verified User

Overall Satisfaction with Joule

Use Cases and Deployment Scope

Joule for consultant - we are using it to get the accurate documentation for all the SAP products that we are using in our landscape. It routes us to the exact solution or KBA we are looking for in SAP. This reduces the time we spend analyzing and reaching out to SAP.

Pros and Cons

Pros

Searching sap docs.
Going through SAP products.
Finding solutions in SAP KBAs.

Cons

Coming as default tool.
Default feature is not integrated with SAP BTP.
Default should come with the capability to create integration flows directly.

Return on Investment

It’s useful however it’s not coming as a default.
helps with accurate information reducing the time we spent.
premium edition allows to create iFlows in BTP.

Usability

It still needs to be an embedded service that comes by default. It has a wide variety of features, as it can be integrated with BTP, the integration suite. It can search through documents, navigate different KBAs, understand business prompts, and create integration flows.

Alternatives Considered

As we are focused on SAP products, we did not evaluate any other services. We went ahead directly with SAP for Joule.

Key Insights

Do you think Joule delivers good value for the price?

Are you happy with Joule's feature set?

Yes

Did Joule live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Joule go as expected?

Yes

Would you buy Joule again?

Yes

Other Software Used

Gemini, SAP Build, SAP Integration Suite

Likelihood to Recommend

With premium integration, where Joule is integrated with BTP, we can create integration flows using business search criteria with proper prompts without business knowledge. This automation reduces the amount of time we spend on development. We would recommend Joule, but we expect the features to be included by default rather than in the premium version.

Using Joule

Users and Roles

30 - We are currently making use of joule for consultant which helps with searching required documentation through all the SAP official pages and provides with the required Knowledge based articles.

Support Headcount Required

We are using joule and SAP is providing required support to set it up and access it.

Business Processes Supported

knowledge based article search
helping with SAP documents
precission based results

Innovative Uses

making use of its search
joule for consultant
cloud default version

Future Planned Uses

we may switch to the premium version
Joule with SAP BTP
joule for developer

Evaluating Joule and Competitors

Products Replaced

Key Differentiators

Cloud Solutions
Scalability
Integration with Other Systems
Ease of Use

we are using SAP heavily in our landscape and as Joule is one of SAP's products, its for us to make use of SAP's products and we get premium support.

Evaluation Lessons Learned

No,. as Joule is SAP's product, we will still opt for it in our landscape.

Joule Support

Support Rating

for most of the SAP products like the cloud versions, we get support from SAP

Joule Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

we have not purchased premium support because we are still in the process of understanding and exploring the optimal use cases based on which we may switch to premium in the future.

Bug Resolution

Exceptional Examples of Joule Support

SAP helped with the intial access setup for us to explore its capabilities.

Using Joule

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

helps with best practices
provides accurate usecases
accurate KBA search

Difficult Tasks

nothing so far

Mobile Interface Availability and Impressions

Joule Reliability

Reliability and Availability

as its cloud based, as of now, we see it available all the time and havent faced any issues while accessing. Not sure if this has high availability and Disaster recovery features got set up already with the default version that we are using at our organization. no issues so far.

Performance

SAP Joule's pages load quickly and it does display the information on what we are looking for w.r.to the knowledge base or the SAP articles.

Comments

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