Charging free trials is NOT a business model, JumpStory
November 23, 2020

Charging free trials is NOT a business model, JumpStory

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with JumpStory

We were offered a free trial by their team to try their service for stock photography. We didn't really use it a lot to be quite honest. We didn't find the quality of the photographs any better than free services like Unsplash or Pexels.

However, the problem occurred when we were CHARGED without warning that our free trial has expired, which is a really uncool business model to have.
  • Find stock photos
  • Download different sizes
  • Save images
  • Not very easy to find the image you need
  • Quality of photos is not better than free services
  • NO warning that your free trial expires so they can charge you!
  • No ROI for our organization
We decide to try JumpStory because of the free trial we were offered.

Pexels outperforms JumpStory in:
- Quality of photographs & videos available
- Usability of search tool and website in general
- NOT charging for free trial

Shutterstock outperforms JumpStory in:
- the selection of images available
- pricing & the option to pay per image downloaded

Do you think JumpStory delivers good value for the price?


Are you happy with JumpStory's feature set?


Did JumpStory live up to sales and marketing promises?


Did implementation of JumpStory go as expected?


Would you buy JumpStory again?


The main reason for the low rating is that I was charged without my permission / want, when my supposed free trial ended.

At no point was I warned about my free trial expiring soon, nor was I asked whether I want to continue with a paid subscription.

In my opinion, that is a very unprofessional and unethical business model, which basically equals fraud.

JumpStory Feature Ratings

JumpStory Support

The customer support did not try to resolve my issue with the accidental charging and the refund I requested.

Although they were quick to answer my email.

Using JumpStory

The usability of the platform is average at best.