Item: Kaltura
Rating: 8
Author: Verified User

Overall Satisfaction with Kaltura

Use Cases and Deployment Scope

Kaltura is being used across the entire organization as the designated video streaming platform. It allows individual users or departments to upload, transcode, and share videos with others within our organization or publicly on the web outside of our organization. Videos are automatically transcoded to be viewable on the widest possible number of devices.

Pros and Cons

Pros

Transcoding.
Automatic captioning.
Embedding video.

Cons

Admin interface is sometimes difficult to navigate.
Videos ingested sometimes are delayed by hours or days before being available.
Support services often have full-day delays before escalation.

Return on Investment

Great video storage platform.
Easy to use for end users.
Amazing streaming capabilities with automatic transcoding.

Alternatives Considered

Vimeo

Unlike Vimeo or YouTube, Kaltura provides organizational control over the content. Users have control of their personal media, but administrators can remove or unpublish content as needed. It is essentially a private, organization managed version of these public video streaming platforms which can be used within your institution by a variety of users.

Support Rating

The first line support agents seldom are able to diagnose or troubleshoot any problems that we have. These agents simply open support tickets in their system which are escalated to a foreign level 2 support agent which creates at least a day delay between reporting a problem and getting initial feedback. Any back-and-forth questions add at least another day delay.

Key Insights

Do you think Kaltura delivers good value for the price?

Yes

Are you happy with Kaltura's feature set?

Yes

Did Kaltura live up to sales and marketing promises?

Yes

Did implementation of Kaltura go as expected?

Yes

Would you buy Kaltura again?

Yes

Other Software Used

Canvas, Microsoft Office 365, Box

Likelihood to Recommend

Kaltura is great for a department that wants to create and distribute videos by embedding them on their departmental website. It is also fantastic to build a personal video library for individual users. The editing capabilities are basic, but provide users with the tools necessary to crop and trim their videos as needed.

Kaltura Feature Ratings

Comments

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Kaltura offers easy video streaming and transcoding