Item: Brassring
Rating: 6
Author: Verified User

Overall Satisfaction with Kenexa

Use Cases and Deployment Scope

We were using Kenexa as our applicant tracking system. HR and Hiring Managers was the user population that had involvement with using the system. The system is robust and had many good features from a recruiting perspective but did not integrate easily with out current HCM system so we ended up going away from it and using a different system. The mobile capabilities of the system were subpar at best which was another problem for us since we are a sales based organization.

Pros and Cons

Pros

The system is intutive and easy for the recruiters to manager through reqs and candidates.
The system has Gobal language capabilities.
The sytem has integration posibilites with many different background vendors such as HireRight, and Talentwise.

Cons

Kenexa does not integrate with other HCM's easily such as Workday.
The support for Kenexa is not very good at all. It takes a long time to get tickets resolved and their tier one staff is not very knowledgeable.
Their Social Source product was a waste of money. It is very time consuming for recruiters to manage.

Return on Investment

One positive is the reporting feature and being able to pull OFCCP reports easily.
One negative is we failed internal audits because we were not integrated with our current HCM and there was not a smooth data flow all the way until the candidate was hired.
We did like that the recruiters could source out of the system.

Alternatives Considered

Kenexa

I have used PeopleSoft eRecruit which was horrible and didn't give the recruiters the ability to source for candidates inside the system. We just implemented Workday Recruit in the last month and it has many functionality deficincies right now but it is a new product and they are working diligently to improve the system. In the end it will be a better system because of the mobile functionality and the fact that is one system with our HCM will help us in the long run.

Likelihood to Recommend

It think as an overall applicant tracking system Kenexa is a good tool. If you need to integrate with another platform I would not recommend it. Also I would also do a deep dive with an implementation consultant before purchasing to see if it will actually work for your business. The sales people sometimes give a false sense of what the system can really do and are not upfront about all the add ons that cost extra money. In other words some people pay for a Pinto but expect a Mercedes Benz to be implemented because the sales team snowed them a little bit through the sales process.

Using Kenexa

Users and Roles

HR and hiring managers

Support Headcount Required

1 - HRIS Analyst

Business Processes Supported

Resume review
Manage Candidates through the process
Audit compliance

Innovative Uses

We loved the agency portal.

Future Planned Uses

We're not using it any longer.

Evaluating Kenexa and Competitors

Products Replaced

Yes - PeopleSoft ERecuit

Key Differentiators

Price
Product Features
Product Usability

Functionality

Evaluation Lessons Learned

We would dig more into their integration capabilities.

Kenexa Implementation

Implementation Rating

We purchased an out of the box solution and that worked well for us.

Implementation Details / Implementation Partner

Vendor implemented
Professional services company

Hrchitect

We were supposed to integrate with Workday but it was very complicated and we could not get it done so we took that piece out of scope.

Kenexa Support

Support Rating

There Tier 1 support is not knowledgable and things that should take less than 1 day can take 3-4 weeks to get resolved.

Brassring Customer Support Pros and Cons

Pros	Cons
None	Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response