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Not so bad, yet no too good.
February 06, 2015

Not so bad, yet no too good.

Ellen Pham | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kenexa

While using Kenexa, I encountered issues repeatedly. The ATS itself was extremely slow and was not compatible with many systems. I was not able to use it for a regular session without growing frustrated. It would constantly freeze during all my searches as well as giving me error notifications for status checks. This would happen ALL THE TIME.
All Recruiters and leads used it to search for candidates, but it was still awful.

Here is a basic overall look:
1) Lags 24/7
2) Outdated information
3) Constant Outages
4) NON user-friendly interface (needs to be updated)
  • It's really good at stalling time.
  • I liked that documents were easily sent with a single click.
  • Easy to learn and use (at times)
  • The interface needs to be more user-friendly and updated. it seems as though it hasn't been changed or updated in a decade.
  • It needs to be compatible with Google Chrome. Internet Explorer is slower and crashes more often.
  • There needs to be an automatic clean-up option to detain and get rid of outdated resumes to speed up recruitment processes.
  • Slower turnout, we have to go through alot of outdated information. Sometimes its a vicious cycle.
  • Better customer service.
  • Decreased employee drive and efficiency.
We used Kenexa due to its price. But the ultimate thing that we learned in the end is that: you get what you pay for.
It wasn't so awful that we wanted to just do physical recruiting, but then again it wasn't good enough to where we were happy with our results.
Bullhorn is fantastic. Developers should definitely take a look at it.
I think companies should look into Bullhorn Reach. it's much more usable and minimized. Sleek, modern, fast, compatible and cloud based. It also offers mobile recruiting, that way all processes can be made anywhere and anytime--which makes it more convenient for recruiters who are also out in the field more. Bullhorn Reach also has consistent activity tracking. Every bit of process or communication made by recruiters and users is tracked and can be seen by every one else. Which ultimately helps us stay updated on everything. The less clicking we have to do to get to something that we need to know about, the more user friendly it is.