Khoros Care Review
July 17, 2023
Khoros Care Review
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Response
- Messaging
Overall Satisfaction with Khoros Care
I use it to communicate with our customers both via social media on public and private platforms.
- conversation tags
- P status
- picking up on duplicate conversations
- The sentiment doesnt record properly as the word no triggers a negative sentiment
- linking different platforms
- Analytics are a really good way of seeing agent performance and room for improvement.
- The Bot works really well to get the initial information
- Intercom
Intercom is really difficult to navigate. Khoros is so much more streamlined and easier to manage
Do you think Khoros Care delivers good value for the price?
Not sure
Are you happy with Khoros Care's feature set?
Yes
Did Khoros Care live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Care go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Care again?
Yes