The only thing you need to keep a team running smoothly!
July 17, 2023

The only thing you need to keep a team running smoothly!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care

I work as a brand love specialist, and Khoros is our bread and butter as far as staying connected with our consumers. Khoros is simple, easy to use, and attractive visually. There's the occasional glitch (as with any program), but the overall experience is smooth.
It allows us to seamlessly reach the consumers, manage replies, and it's fun to use.

Pros

  • Helps us connect to consumers easily
  • Displays posts with full previews of the content
  • Keeps interactions orderly
  • Search works flawlessly!

Cons

  • I'd like to see assigned content not flushed unless we manually do it
  • With Instagram, I'd like to see the capability to delete responses
  • We've used it to tighten our consumer community. Fans love the interactions!
  • We've used it for proactive content — works great!
  • We've used it to monitor our reach
It's just the best program out there of its kind. One day in it, and you'll have learned the ropes. It's effective, organized, and fun!
As our team grows in size, Khoros keeps up. I especially loved the "assigned" section, where you can see each agent's number of responses, closes, and detailed interactions.

Do you think Khoros Service delivers good value for the price?

Yes

Are you happy with Khoros Service's feature set?

Yes

Did Khoros Service live up to sales and marketing promises?

Yes

Did implementation of Khoros Service go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Service again?

Yes

It's our go-to for every single consumer interaction, really. We're able to browse every single mention that Khoros pulls in automatically. We're able to bulk-close junk to make it easier to sift through. The layout is simple, and makes keeping interactions orderly a breeze.
When our consumers reply, it's automatically placed in our assigned queue.
You're able to preview the full content of posts without visiting them natively.

Comments

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