Happy User!
July 17, 2023

Happy User!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Response

Overall Satisfaction with Khoros Care

Khoros is used to communicate and offer real-time assistance to our travelers via social media platforms. This tool keeps our conversations per traveler organized, houses traveler data for faster assistance, and connects with our various other systems for seamless reporting. Khoros has been a user friendly, adaptable tool through my experience over time.

Pros

  • Organization
  • Communication
  • User ease

Cons

  • Random errors
  • Individual/custom templates per Representative
  • GIFs
  • Real-time assistance
  • Customer satisfaction
  • Personal touch
Khoros has always been reliable in my experience.
Our Team has used Khoros since we were 10 strong, currently operating with ~40 Representatives.
I have not tested other products related to Khoros.

Do you think Khoros Service delivers good value for the price?

Not sure

Are you happy with Khoros Service's feature set?

Yes

Did Khoros Service live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Service go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Service again?

Yes

Khoros would be an excellent tool for any medium-jumbo corporation to effectively engage with their consumer base over social platforms; especially within the timeframe that a customer expects.

Comments

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