Happy User!
July 17, 2023
Happy User!
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Response
Overall Satisfaction with Khoros Care
Khoros is used to communicate and offer real-time assistance to our travelers via social media platforms. This tool keeps our conversations per traveler organized, houses traveler data for faster assistance, and connects with our various other systems for seamless reporting. Khoros has been a user friendly, adaptable tool through my experience over time.
- Organization
- Communication
- User ease
- Random errors
- Individual/custom templates per Representative
- GIFs
- Real-time assistance
- Customer satisfaction
- Personal touch
I have not tested other products related to Khoros.
Do you think Khoros Care delivers good value for the price?
Not sure
Are you happy with Khoros Care's feature set?
Yes
Did Khoros Care live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Care go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Care again?
Yes