Khoros Care Review
July 17, 2023
Khoros Care Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Care
I use it everyday when I work, it is what we need to do our jobs. Our customers will reach out to us in Facebook or Twitter with help needed for their accounts or questions they may have
Pros
- Shows incoming messages
- It prioritizes messages that we get
- The Stats that is shows us like , total mesages , responses, etc
Cons
- Maybe have the messages we want to review have separate pop up boxes that we can move around and watch them multiple messages at time
- used analytics and dashboards to increase agent productivity
- allows us to trend on what topics we are seeing
Do you think Khoros Service delivers good value for the price?
Not sure
Are you happy with Khoros Service's feature set?
Yes
Did Khoros Service live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Service go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Service again?
Yes
Comments
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