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Khoros is great!
July 17, 2023

Khoros is great!

Alexandra Forbes | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care

We use Khoros as a way to connect with United Airlines passengers via social media to assist with concerns and inquiries related to travel.
  • Filters inquire based on what customers are reaching out about.
  • Allows us to see users' full accounts.
  • Allows a streamlined process that allows users to reply quickly and efficiently.
  • Being able to combine users who use both Facebook and Twitter.
  • Possibly a pop-up for snoozed conversations.
  • Doing a better job viewing tweets where United is not actually tagged but mentioned.
  • The queuing process is great at giving a view of inquiry volume.
  • The analytics tool allows users to view their progress and response time.
  • The analytics also is a great resource for viewing job performance to assess areas of improvement.
While I do not have a say in what software is used, Khoros has proven to be very effective at allowing United to connect with its passengers.
I do not have an opinion on this question.
Not a part of the implementation of Khoros Care.
Have not used any other Khoros products.

Do you think Khoros Care delivers good value for the price?

Not sure

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Care go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Care again?

Yes

I think Khoros, allows us to interact with the customer base efficiently. The program is user-friendly and simple to us.