Engage with Khoros
March 18, 2022

Engage with Khoros

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

We use Khoros to reply to posts across all social channels. I really enjoy being able to reply to Instagram stories on the platform. Additionally, the tagging features are nice to track direct messages.

Pros

  • Ability to reply to direct messages on Instagram
  • Tagging system

Cons

  • Glitches/slowness during high volume days
  • The addition of Reddit or TikTok
  • The use of its tagging feature/smart view to export direct messages, for further insight into guests' issues
Khoros is easy to use once it's set up, but glitches/slowness during high-volume days is a struggle.
I think overall it is very scalable. It is easy to add new people and would allow for the creation of different streams if a whole new team were to be brought on.
Not particularly.
I was not involved in originally choosing Khoros.

Do you think Khoros Service delivers good value for the price?

Not sure

Are you happy with Khoros Service's feature set?

Yes

Did Khoros Service live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Service go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Service again?

Yes

Khoros Care is well suited for engaging on social media. However, its analytics features are kind of confusing and take a bit of manual work to check team performance.

Comments

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