Have a phishing issue? Give PhishER a try!
April 19, 2022

Have a phishing issue? Give PhishER a try!

Dan Tesch | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 PhishER

We had a fairly serious phishing problem and needed to combine some awareness training along with simulated phishing and quarantine capability and PhishER from KnowBe4 checked all the boxes.
  • PhishER's connection to our O365 environment is good, it allows users to click the Phish Alert button to report a phish and this kicks off a back-end action that scans all users' inboxes and quarantines similar phishing emails it finds.
  • The KnowBe4 security awareness training, the Phish Alert Button, and simulated phishing are all tightly integrated, it's a "system" rather than ad hoc solutions.
  • #1 thing KnowBe4 needs to improve is using their PhishML to proactively find and quarantine phishing emails rather than only relying on the reactive click by a user. There's still a huge risk hole they are not filled by not providing this functionality.
  • Security Awareness Training
  • Simulated Phishing and reporting dashboard
  • Phish Alert Button quarantine process
  • Employees needed a way to report phishing to IT but rather than simply forwarding a suspicious mail, the PhishER system turns the whole thing into an automated process.
  • Combining the Awareness Training, simulated phishing, and Phish Alert Button has conditioned our employees on how to appropriately respond to suspected phishes.
  • We implemented KnowBe4 and PhishER before our cyber liability insurance company began asking about things like this, I now have dashboards and stats I can snapshot to demonstrate our anti-phishing ecosystem's effectiveness.
We evaluated Proofpoint and two other phishing-related products but I was disappointed by the high rate of false-positive quarantines, this makes for a poor end-user experience and complaints to IT.

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Did KnowBe4 PhishER live up to sales and marketing promises?


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I think KnowBe4's customer service is outstanding, we have a "Customer Success Manager" who is very helpful and proactive and support was also very helpful during our implementation.

KnowBe4 PhishER Feature Ratings

Company-wide Incident Reporting
Not Rated
Integration with Other Security Systems
Not Rated
Centralized Dashboard
Machine Learning to Prevent Incidents
Live Response for Rapid Remediation
Not Rated