Overall Satisfaction with KnowBe4 PhishER
We had a fairly serious phishing problem and needed to combine some awareness training along with simulated phishing and quarantine capability and PhishER from KnowBe4 checked all the boxes.
- PhishER's connection to our O365 environment is good, it allows users to click the Phish Alert button to report a phish and this kicks off a back-end action that scans all users' inboxes and quarantines similar phishing emails it finds.
- The KnowBe4 security awareness training, the Phish Alert Button, and simulated phishing are all tightly integrated, it's a "system" rather than ad hoc solutions.
- #1 thing KnowBe4 needs to improve is using their PhishML to proactively find and quarantine phishing emails rather than only relying on the reactive click by a user. There's still a huge risk hole they are not filled by not providing this functionality.
- Security Awareness Training
- Simulated Phishing and reporting dashboard
- Phish Alert Button quarantine process
- Employees needed a way to report phishing to IT but rather than simply forwarding a suspicious mail, the PhishER system turns the whole thing into an automated process.
- Combining the Awareness Training, simulated phishing, and Phish Alert Button has conditioned our employees on how to appropriately respond to suspected phishes.
- We implemented KnowBe4 and PhishER before our cyber liability insurance company began asking about things like this, I now have dashboards and stats I can snapshot to demonstrate our anti-phishing ecosystem's effectiveness.
We evaluated Proofpoint and two other phishing-related products but I was disappointed by the high rate of false-positive quarantines, this makes for a poor end-user experience and complaints to IT.
Do you think KnowBe4 PhishER delivers good value for the price?
Are you happy with KnowBe4 PhishER's feature set?
Did KnowBe4 PhishER live up to sales and marketing promises?
Did implementation of KnowBe4 PhishER go as expected?
Would you buy KnowBe4 PhishER again?
I think KnowBe4's customer service is outstanding, we have a "Customer Success Manager" who is very helpful and proactive and support was also very helpful during our implementation.