Need more accessible Customer Service
April 17, 2021

Need more accessible Customer Service

Robert Hames | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

PaperPort Professional

Overall Satisfaction with Kofax PaperPort (formerly Nuance)

I had used PaperPort for 10 years with great success. Unfortunately, when I upgraded to the pro version I found it difficult to set up a template. Now I have to re-set all scan parameters each time I want to scan something. I had to stop using it in favor of the scanning device software. I tried to find a number for customer service, but can't find one anywhere on the site that yields a live person to discuss my issues. Although I have really liked this product for years there is now a disconnect in customer service. It shouldn't be that hard to get a five minute conversation to solve this issue.
  • Nice interface
  • Easy to store from scanned item
  • Fairy quick scanner engine
  • Customer Service
  • Ease of setting templates
  • Too difficult to use

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Did Kofax PaperPort live up to sales and marketing promises?


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Would you buy Kofax PaperPort again?


I don't use it anymore because I can't figure out how to set up templates for repeating scan scenarios. I would like someone from customer service to contact me.